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Cargo and Freight Agents

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Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

    Work Activities
    • Estimate freight or postal rates and record shipment costs and weights.
    • Keep records of all goods shipped, received, and stored.
    • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
    • Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
    • Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
    • Negotiate and arrange transport of goods with shipping or freight companies.
    • Advise clients on transportation and payment methods.
    • Track delivery progress of shipments.
    • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
    • Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
    • Arrange insurance coverage for goods.
    • Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
    • Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
    • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
    • Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
    • Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
    • Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.
    • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
    • Retrieve stored items and trace lost shipments as necessary.
    • Attach address labels, identification codes, and shipping instructions to containers.
    • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
    • Maintain a supply of packing materials.
    • Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
    • Speaking

      Talking to others to convey information effectively.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    Applied Math
    Workplace Documents
    Graphic Literacy
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
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    • Ohio Annual Salary $41,460/yr
    • Typical Salary
    • Ohio Hourly Wage $19.93/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 2,680
    • Yearly Projected Openings 190
    Typical Education
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Attention to Detail
    • Stress Tolerance
    • Integrity
    • Cooperation
    • Dependability
    • Self Control
    • Wrapping machinery
    • Wheel chocks
    • Hand trucks or accessories
    • Forklifts
    • Cargo trucks
    • Word processing software
    • Spreadsheet software
    • Procurement software
    • Office suite software
    • Mobile location based services software
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.