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Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

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    Work Activities

    Work Activities

    • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
    • Prepare daily work and run schedules.
    • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
    • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
    • Oversee all communications within specifically assigned territories.
    • Receive or prepare work orders.
    • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
    • Arrange for necessary repairs to restore service and schedules.
    • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
    • Ensure timely and efficient movement of trains, according to train orders and schedules.
    • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
    • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
    • Order supplies or equipment and issue them to personnel.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Coordination

      Adjusting actions in relation to others' actions.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 41880/yr
    • Typical Salary
    • Ohio Hourly Wage 20.14/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 7,270
    • Yearly Projected Openings 690

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Stress Tolerance
    • Attention to Detail
    • Dependability
    • Leadership
    • Cooperation
    • Adaptability/Flexibility

    Tools

    • Two way radios
    • Special purpose telephones
    • Railway signaling systems
    • Rail switching systems
    • Automatic call distributor ACD

    Technology

    • Mobile location based services software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    • Customer relationship management CRM software
    • Aviation ground support software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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