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Dispatchers, Except Police, Fire, and Ambulance

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Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

    Work Activities
    • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
    • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
    • Oversee all communications within specifically assigned territories.
    • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
    • Prepare daily work and run schedules.
    • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
    • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
    • Receive or prepare work orders.
    • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
    • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
    • Arrange for necessary repairs to restore service and schedules.
    • Ensure timely and efficient movement of trains, according to train orders and schedules.
    • Order supplies or equipment and issue them to personnel.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Coordination

      Adjusting actions in relation to others' actions.

    WorkKeys®
    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $41,000/yr
    • Typical Salary
    • Ohio Hourly Wage $19.71/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 7,520
    • Yearly Projected Openings 640
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Stress Tolerance
    • Integrity
    • Self Control
    • Independence
    Tools
    • Vehicular global positioning system GPS
    • Two way radios
    • Special purpose telephones
    • Railway signaling systems
    • Rail switching systems
    Technology
    • Word processing software
    • Mobile location based services software
    • Expert system software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Green occupations are jobs that contribute to energy conservation, development of alternative energy, reducing pollution, or recycling.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.