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Telecommunications Equipment Installers and Repairers, Except Line Installers

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Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

    Work Activities
    • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
    • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
    • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
    • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
    • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
    • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
    • Drive crew trucks to and from work areas.
    • Test connections to ensure that power supplies are adequate and that communications links function.
    • Inspect equipment on a regular basis to ensure proper functioning.
    • Note differences in wire and cable colors so that work can be performed correctly.
    • Remove loose wires and other debris after work is completed.
    • Collaborate with other workers to locate and correct malfunctions.
    • Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
    • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
    • Maintain computer and manual records pertaining to facilities and equipment.
    • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
    • Designate cables available for use.
    • Remove and remake connections to change circuit layouts, following work orders or diagrams.
    • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
    • Clean and maintain tools, test equipment, and motor vehicles.
    • Perform database verifications, using computers.
    • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
    • Program computerized switches and switchboards to provide requested features.
    • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
    • Examine telephone transmission facilities to determine requirements for new or additional telephone services.
    • Enter codes needed to correct electronic switching system programming.
    • Measure distances from landmarks to identify exact installation sites for equipment.
    • Install updated software, and programs that maintain existing software or provide requested features such as time-correlated call routing.
    • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
    • Perform routine maintenance on equipment, including adjusting and lubricating components, and painting worn or exposed areas.
    • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
    • Remove and replace plug-in circuit equipment.
    • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
    • Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
    • Dig holes or trenches as necessary for equipment installation and access.
    • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
    • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.
    • Provide input into the design and manufacturing of new equipment.
    • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
    • Place intercept circuits on terminals to handle vacant lines in central office installations.
    Skills
    • Repairing

      Repairing machines or systems using the needed tools.

    • Troubleshooting

      Determining causes of operating errors and deciding what to do about it.

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Near Vision

      The ability to see details at close range (within a few feet of the observer).

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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    Pay
    • Ohio Annual Salary $52,420/yr
    • Typical Salary
    • Ohio Hourly Wage $25.20/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 9,160
    • Yearly Projected Openings 860
    Typical Education
    Personality
    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Dependability
    • Integrity
    • Attention to Detail
    • Cooperation
    • Adaptability/Flexibility
    • Analytical Thinking
    Tools
    • Wire or cable cutter
    • Voice data video cable tester
    • Utility knives
    • GFI circuit testers
    • Circuit tester
    Technology
    • Word processing software
    • Presentation software
    • Office suite software
    • Expert system software
    • Analytical or scientific software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.