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General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

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    Work Activities

    Work Activities

    • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
    • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
    • Direct administrative activities directly related to making products or providing services.
    • Set prices or credit terms for goods or services, based on forecasts of customer demand.
    • Prepare staff work schedules and assign specific duties.
    • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
    • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
    • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
    • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
    • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
    • Perform personnel functions, such as selection, training, or evaluation.
    • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
    • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
    • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
    • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
    • Direct non-merchandising departments of businesses, such as advertising or purchasing.
    • Plan store layouts or design displays.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Coordination

      Adjusting actions in relation to others' actions.

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    5

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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    Pay

    • Ohio Annual Salary 99510/yr
    • Typical Salary
    • Ohio Hourly Wage 47.84/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 59,890
    • Yearly Projected Openings 5,540

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Leadership
    • Dependability
    • Initiative
    • Integrity
    • Self Control
    • Stress Tolerance

    Tools

    • Magnetic stripe readers and encoders
    • Hand trucks or accessories
    • Digital cameras
    • Desktop computers
    • Desktop calculator

    Technology

    • Project management software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    • Customer relationship management CRM software
    • Analytical or scientific software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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