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Social and Community Service Managers

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Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

    Work Activities
    • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
    • Direct activities of professional and technical staff members and volunteers.
    • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
    • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
    • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
    • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
    • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
    • Recruit, interview, and hire or sign up volunteers and staff.
    • Research and analyze member or community needs to determine program directions and goals.
    • Implement and evaluate staff, volunteer, or community training programs.
    • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
    • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
    • Plan and administer budgets for programs, equipment, and support services.
    • Speak to community groups to explain and interpret agency purposes, programs, and policies.
    • Represent organizations in relations with governmental and media institutions.
    • Direct fundraising activities and the preparation of public relations materials.
    Skills
    • Service Orientation

      Actively looking for ways to help people.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    • Active Learning

      Understanding the implications of new information for both current and future problem-solving and decision-making.

    WorkKeys®
    Applied Math
    5
    Workplace Documents
    6
    Graphic Literacy
    5
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
    Video not available
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $65,650/yr
    • Typical Salary
    • Ohio Hourly Wage $31.56/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 4,590
    • Yearly Projected Openings 510
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Integrity
    • Leadership
    • Dependability
    • Adaptability/Flexibility
    • Initiative
    • Self Control
    Tools
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Desktop computers
    • Desktop calculator
    Technology
    • Spreadsheet software
    • Presentation software
    • Office suite software
    • Medical software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.