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Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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    Work Activities

    Work Activities

    • Train users in procedures related to network applications software or related systems.
    • Configure security settings or access permissions for groups or individuals.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Provide telephone support related to networking or connectivity issues.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
    • Document help desk requests and resolutions.
    • Run monthly network reports.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
    • Install and configure wireless networking equipment.
    • Install new hardware or software systems or components, ensuring integration with existing network systems.
    • Test repaired items to ensure proper operation.
    • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Document network support activities.
    • Install network software, including security or firewall software.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Create or revise user instructions, procedures, or manuals.
    • Maintain logs of network activity.
    • Install or repair network cables, including fiber optic cables.
    • Create or update technical documentation for network installations or changes to existing installations.
    • Install or repair network cables, including fiber optic cables.
    • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
    • Back up network data.
    • Analyze and report computer network security breaches or attempted breaches.
    • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
    • Troubleshoot network or connectivity problems for users or user groups.
    • Analyze network data to determine network usage, disk space availability, or server function.
    • Research hardware or software products to meet technical networking or security needs.

    Skills

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Technology Design

      Making equipment and technology useful for customers.

    • Reading Comprehension

      Reading work-related information.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Time Management

      Managing your time and the time of other people.

    • Service Orientation

      Looking for ways to help people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Mathematics

      Using math to solve problems.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Management of Material Resources

      Managing equipment and materials.

    • Speaking

      Talking to others.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Coordination

      Changing what is done based on other people's actions.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Social Perceptiveness

      Understanding people's reactions.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operation and Control

      Using equipment or systems.

    • Writing

      Writing things for co-workers or customers.

    • Instructing

      Teaching people how to do something.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Written Expression

      Communicating by writing.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Written Comprehension

      Reading and understanding what is written.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Problem Sensitivity

      Noticing when problems happen.

    • Information Ordering

      Ordering or arranging things.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Near Vision

      Seeing details up close.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Selective Attention

      Paying attention to something without being distracted.

    • Far Vision

      Seeing details that are far away.

    • Night Vision

      Seeing at night or under low light.

    • Oral Comprehension

      Listening and understanding what people say.

    • Oral Expression

      Communicating by speaking.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Speech Recognition

      Recognizing spoken words.

    • Deductive Reasoning

      Using rules to solve problems.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Trunk Strength

      Using your lower back and stomach.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Speech Clarity

      Speaking clearly.

    • Originality

      Creating new and original ideas.

    • Category Flexibility

      Grouping things in different ways.

    • Time Sharing

      Doing two or more things at the same time.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Spatial Orientation

      Knowing where things are around you.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Sound Localization

      Noticing the direction that a sound came from.

    Knowledge

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

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    Pay

    • Ohio Annual Salary 60330/yr
    • Typical Salary
    • Ohio Hourly Wage 29/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 8,480
    • Yearly Projected Openings 630

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Cooperation
    • Analytical Thinking
    • Attention to Detail
    • Dependability
    • Integrity
    • Adaptability/Flexibility

    Tools

    • Access servers
    • Circuit tester
    • Computer servers
    • Hard disk arrays
    • Laser fax machine
    • Mainframe computers
    • Network analyzers
    • Notebook computers
    • Personal computers
    • Photocopiers
    • Power meters
    • Screwdrivers
    • Server load balancer
    • Voltage or current meters

    Technology

    • Access software
    • Administration software
    • Backup or archival software
    • Cloud-based data access and sharing software
    • Cloud-based management software
    • Cloud-based protection or security software
    • Communications server software
    • Computer aided design CAD software
    • Configuration management software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base user interface and query software
    • Desktop communications software
    • Development environment software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Filesystem software
    • Helpdesk or call center software
    • Internet directory services software
    • Internet protocol IP multimedia subsystem software
    • Network monitoring software
    • Network operating system enhancement software
    • Network security and virtual private network VPN equipment software
    • Network security or virtual private network VPN management software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Platform interconnectivity software
    • Presentation software
    • Program testing software
    • Project management software
    • Spreadsheet software
    • Storage networking software
    • Transaction security and virus protection software
    • Transaction server software
    • Web platform development software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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