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Social and Human Service Assistants

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Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

    Work Activities
    • Keep records or prepare reports for owner or management concerning visits with clients.
    • Provide information or refer individuals to public or private agencies or community services for assistance.
    • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
    • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
    • Submit reports and review reports or problems with superior.
    • Oversee day-to-day group activities of residents in institution.
    • Assist in locating housing for displaced individuals.
    • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
    • Consult with supervisor concerning programs for individual families.
    • Transport and accompany clients to shopping areas or to appointments, using automobile.
    • Demonstrate use and care of equipment for tenant use.
    • Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.
    • Assist clients with preparation of forms, such as tax or rent forms.
    • Observe and discuss meal preparation and suggest alternate methods of food preparation.
    • Meet with youth groups to acquaint them with consequences of delinquent acts.
    • Assist in planning food budgets, using charts or sample budgets.
    • Observe clients' food selections and recommend alternate economical and nutritional food choices.
    • Inform tenants of facilities, such as laundries or playgrounds.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity

      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

    Knowledge
    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $34,040/yr
    • Typical Salary
    • Ohio Hourly Wage $16.36/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 16,290
    • Yearly Projected Openings 2,230
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Integrity
    • Dependability
    • Concern for Others
    • Self Control
    • Cooperation
    • Stress Tolerance
    Tools
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Desktop computers
    • Automobiles or cars
    Technology
    • Word processing software
    • Spreadsheet software
    • Office suite software
    • Medical software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.