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Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

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    Work Activities

    Work Activities

    • Analyze patients' abilities to pay to determine charges on a sliding scale.
    • Explain policies, procedures, or services to patients using medical or administrative knowledge.
    • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
    • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
    • Maintain knowledge of community services and resources available to patients.
    • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
    • Refer patients to appropriate health care services or resources.
    • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
    • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
    • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
    • Interview patients or their representatives to identify problems relating to care.
    • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
    • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
    • Teach patients to use home health care equipment.
    • Teach patients to use home health care equipment.

    Skills

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Operation and Control

      Using equipment or systems.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Writing

      Writing things for co-workers or customers.

    • Mathematics

      Using math to solve problems.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Management of Material Resources

      Managing equipment and materials.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Programming

      Writing computer programs.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Reading Comprehension

      Reading work-related information.

    • Speaking

      Talking to others.

    • Social Perceptiveness

      Understanding people's reactions.

    • Negotiation

      Bringing people together to solve differences.

    • Service Orientation

      Looking for ways to help people.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Coordination

      Changing what is done based on other people's actions.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Time Management

      Managing your time and the time of other people.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Instructing

      Teaching people how to do something.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Technology Design

      Making equipment and technology useful for customers.

    • Science

      Using scientific rules and strategies to solve problems.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Night Vision

      Seeing at night or under low light.

    • Oral Comprehension

      Listening and understanding what people say.

    • Written Expression

      Communicating by writing.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Originality

      Creating new and original ideas.

    • Spatial Orientation

      Knowing where things are around you.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Far Vision

      Seeing details that are far away.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Oral Expression

      Communicating by speaking.

    • Speech Recognition

      Recognizing spoken words.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Deductive Reasoning

      Using rules to solve problems.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Selective Attention

      Paying attention to something without being distracted.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Near Vision

      Seeing details up close.

    • Information Ordering

      Ordering or arranging things.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Time Sharing

      Doing two or more things at the same time.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Written Comprehension

      Reading and understanding what is written.

    • Problem Sensitivity

      Noticing when problems happen.

    • Speech Clarity

      Speaking clearly.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Category Flexibility

      Grouping things in different ways.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Trunk Strength

      Using your lower back and stomach.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    Knowledge

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    Career Video

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    Pay

    • Ohio Annual Salary 44080/yr
    • Typical Salary
    • Ohio Hourly Wage 21.19/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 8,170
    • Yearly Projected Openings 550

    Typical Education

    Personality

    Social: People interested in this work like activities that include helping people, teaching, and talking.They do well at jobs that need:
    • Concern for Others
    • Adaptability/Flexibility
    • Cooperation
    • Integrity
    • Self Control
    • Stress Tolerance

    Tools

    • Desktop computers
    • Laser fax machine
    • Laser printers
    • Notebook computers
    • Personal computers
    • Photocopiers
    • Scanners
    • Special purpose telephones

    Technology

    • Analytical or scientific software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Internet browser software
    • Medical software
    • Office suite software
    • Operating system software
    • Presentation software
    • Spreadsheet software
    • Video conferencing software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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