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Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

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    Work Activities

    Work Activities

    • Answer telephones and assist customers with their questions.
    • Arrange monies received in cash boxes and coin dispensers according to denomination.
    • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
    • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
    • Quote unit exchange rates, following daily international rate sheets or computer displays.
    • Answer telephones and assist customers with their questions.
    • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
    • Prepare and verify cashier's checks.
    • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
    • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
    • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
    • Identify transaction mistakes when debits and credits do not balance.
    • Monitor bank vaults to ensure cash balances are correct.
    • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
    • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
    • Compute financial fees, interest, and service charges.
    • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
    • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
    • Carry out special services for customers, such as ordering bank cards and checks.
    • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    • Issue checks to bond owners in settlement of transactions.
    • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
    • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
    • Sort and file deposit slips and checks.
    • Process and maintain records of customer loans.
    • Order a supply of cash to meet daily needs.
    • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
    • Prepare work schedules for staff.
    • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
    • Resolve problems or discrepancies concerning customers' accounts.
    • Receive and count daily inventories of cash, drafts, and travelers' checks.
    • Perform clerical tasks, such as typing, filing, and microfilm photography.
    • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
    • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
    • Prepare and verify cashier's checks.
    • Count, verify, and post armored car deposits.
    • Count, verify, and post armored car deposits.

    Skills

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Repairing

      Repairing machines or systems using the right tools.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Reading Comprehension

      Reading work-related information.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operation and Control

      Using equipment or systems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Mathematics

      Using math to solve problems.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Coordination

      Changing what is done based on other people's actions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Writing

      Writing things for co-workers or customers.

    • Speaking

      Talking to others.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Service Orientation

      Looking for ways to help people.

    • Instructing

      Teaching people how to do something.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Time Management

      Managing your time and the time of other people.

    • Science

      Using scientific rules and strategies to solve problems.

    • Management of Material Resources

      Managing equipment and materials.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Social Perceptiveness

      Understanding people's reactions.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Written Comprehension

      Reading and understanding what is written.

    • Written Expression

      Communicating by writing.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Originality

      Creating new and original ideas.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Problem Sensitivity

      Noticing when problems happen.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Oral Comprehension

      Listening and understanding what people say.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Selective Attention

      Paying attention to something without being distracted.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Time Sharing

      Doing two or more things at the same time.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Oral Expression

      Communicating by speaking.

    • Far Vision

      Seeing details that are far away.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Near Vision

      Seeing details up close.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Night Vision

      Seeing at night or under low light.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Speech Recognition

      Recognizing spoken words.

    • Speech Clarity

      Speaking clearly.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Trunk Strength

      Using your lower back and stomach.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Category Flexibility

      Grouping things in different ways.

    • Deductive Reasoning

      Using rules to solve problems.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Spatial Orientation

      Knowing where things are around you.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Information Ordering

      Ordering or arranging things.

    Knowledge

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 35910/yr
    • Typical Salary
    • Ohio Hourly Wage 17.27/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 13,680
    • Yearly Projected Openings 1270

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Dependability
    • Attention to Detail
    • Self Control
    • Cooperation
    • Stress Tolerance

    Tools

    • Alarm systems
    • Automatic teller machines ATMs
    • Check endorsing machines
    • Check writing machines
    • Desktop calculator
    • Desktop computers
    • Electronic funds transfer point of sale equipment
    • Laser printers
    • Mainframe console or dumb terminals
    • Microfilm cameras
    • Microfilm processors
    • Money counting machines
    • Multi function printers
    • Personal computers
    • Point of sale POS receipt printers
    • Scanners
    • Videoconferencing systems

    Technology

    • Accounting software
    • Data base user interface and query software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Internet browser software
    • Office suite software
    • Operating system software
    • Presentation software
    • Spreadsheet software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

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