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Interviewers, Except Eligibility and Loan

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Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

    Work Activities
    • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
    • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
    • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
    • Compile, record, and code results or data from interview or survey, using computer or specified form.
    • Review data obtained from interview for completeness and accuracy.
    • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
    • Assist individuals in filling out applications or questionnaires.
    • Supervise or train other staff members.
    • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
    • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
    • Identify and report problems in obtaining valid data.
    • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
    • Locate and list addresses and households.
    • Meet with supervisor daily to submit completed assignments and discuss progress.
    • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
    • Prepare reports to provide answers in response to specific problems.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge
    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $31,390/yr
    • Typical Salary
    • Ohio Hourly Wage $15.09/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 8,920
    • Yearly Projected Openings 1,060
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Self Control
    • Integrity
    • Attention to Detail
    • Dependability
    • Stress Tolerance
    • Cooperation
    Tools
    • Special purpose telephones
    • Phone headsets
    • Personal computers
    • Notebook computers
    • Automobiles or cars
    Technology
    • Project management software
    • Medical software
    • Human resources software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.