live chat
Backpack

Welcome,
New User

OhioMeansJobs

Police, Fire, and Ambulance Dispatchers

  PRINT Print

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

    Work Activities
    • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
    • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    • Record details of calls, dispatches, and messages.
    • Provide emergency medical instructions to callers.
    • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
    • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
    • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
    • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
    • Maintain access to, and security of, highly sensitive materials.
    • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
    • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
    • Operate and maintain mobile dispatch vehicles and equipment.
    • Maintain files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.
    • Learn material and pass required tests for certification.
    • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
    • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
    • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    WorkKeys®
    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Recognition

      The ability to identify and understand the speech of another person.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $46,390/yr
    • Typical Salary
    • Ohio Hourly Wage $22.30/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 4,260
    • Yearly Projected Openings 400
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Stress Tolerance
    • Dependability
    • Attention to Detail
    • Self Control
    • Integrity
    • Concern for Others
    Tools
    • Two way radios
    • Telecommunication devices TDD or teletypewriters TTY for the physically challenged
    • Special purpose telephones
    • Notebook computers
    • Conversation recording units
    Technology
    • Word processing software
    • Presentation software
    • Office suite software
    • Helpdesk or call center software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.