DESCRIPTION OF DUTIES:
Initiates collection activity according to Public Assistance Manual.
Investigates claims of fraud in all Public Assistance programs (Food Stamps, OWF/TANF, Medicaid, PRC, Day Care, etc). If intent is proven, prepares cases for criminal prosecution. Establishes chain of evidence, submits written report to County Prosecutor's office for charges to be filed. Testifies as needed at court proceedings.
Prepares monthly reports for public assistance programs. Prepares subpoenas, complaints and allegations to be investigated. Maintains records of all activities in recovering fraud and non-fraud overpayments/over-issuances. Updates overpayment balance to reconcile with collections.
Assists the Agency with handling Adult Protective Services (APS) casework and responsibilities.
Other duties as assigned (e.g. answers inquiries and complaints received on fraud hotline, assists other investigators with their duties, special assignments, etc.). Regular, predictable attendance is an essential function of the position.
- Proficient in Microsoft Word, Excel, Access and Outlook.
- One year of experience as Investigator 1, or in a similar position.
- Or completion of a two-year technical program in psychology, social work, criminology, law enforcement or a related field. Also requires one year of experience in a position in client services involving the determination of client eligibility for public assistance programs and/or conducting investigations of public assistance fraud or benefit recovery.
- Or three years of experience in a position in client services involving the determination of client eligibility for public assistance programs and/or in conducting investigations of public assistance fraud or benefit recovery. One course or six months experience in interviewing techniques, one course or six months experience in criminal investigations, one course or six months experience in case preparation techniques, one course or six months experience in criminal court process and procedures, one course or six months experience in techniques of writing. Also requires one year of experience in a position in client services involving the determination of client eligibility for public assistance programs and/or in conducting investigations of public assistance fraud or benefit recovery.
- Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Completion of a baccalaureate degree in related field preferred.
KNOWLEDGE SKILL AND ABILITY:
- Basic mathematical principles; Computer operations; Federal and State laws, rules and regulations governing public assistance programs; Intermediate mathematical principles; Investigation procedures; Legal procedures; Local laws, rules and regulations; Procedures for determining public assistance program eligibility; Program implementation; Social welfare issues
- Answer routine questions/inquiries; Collect data; Complete forms; Complete overpayment reports; Enter data into keyboard (i.e., type); Establish and/or monitor enforcement cases; Explain legal or technical issues to others; Explain procedures or situations to others; Extract information from various sources; Gather, collate and summarize data; Generate and maintain accurate computerized and hard copy records and reports; Handle contacts with outside agencies; Investigate Benefit Recovery Alerts; Investigate Early Detection and Prevention warnings; Listen for problems or issues and provide responses or explanations; Perform intermediate mathematical operations; Prepare and maintain accurate records; Prepare correspondence; Proofread materials; Read, copy and record figures; Search computer database for leads in investigation; Statistically analyze data; Understand manuals and verbal instructions; Use computers; Write reports
Candidates who meet the minimum qualifications, and possess the necessary skills, knowledge and abilities as listed above will also be evaluated on their aptitude, education, experience, health and physical fitness, training, performance evaluations, personnel file, records of tardiness and discipline, the results of any employer-administered examinations, and seniority.