DESCRIPTION OF DUTIES
Under the direct supervision of the Workforce Development Administrator, serve Allen County at-risk youth ages 14 – 24 years old, in the Comprehensive Case Management and Employment Program (CCMEP). At-risk populations may be individuals in poverty, unemployed, involved with the justice or foster systems, drop-outs, parenting, or other at-risk behaviors preventing the attainment of employment and/or the completion of training.
Provide intensive case management to assist participants with accessing appropriate services/resources, which will include making home visits and transporting clients to assigned activities or appointments as needed. Maintains and reports accurate program data.
Administer comprehensive assessment and basic skills assessment to identify participant strengths, weaknesses, barriers, and goals. Develop, manage and revise detailed plan for all youth participants that will assist the youth in overcoming barriers determined from the participant’s comprehensive assessment and service strategy that will aide them in becoming job ready and self-sufficient.
Provide youth services/elements (i.e. financial literacy, work experience, leadership development, etc) to participants. Instructs job readiness classes on various subjects. Provide one-on-one job readiness and job search assistance to aide in obtaining and retaining employment.
Provides follow-up services to each participant to ensure employment retention and self-sufficiency. Tracks and assists ongoing and follow-up customers in education and/or training programs and in job search activities.
Works with local workforce development organizations and employers to align youth work experience and employment opportunities. Completes contracts and paperwork for work experiences and training services.
Be on call after-business hours (on a rotation basis) for customer phone calls and text messages. Resolve customer matters to ensure appropriate services and transportation are provided. Compensated for phone calls/text messages received after hours.
- Proficient in Microsoft Word, Excel, Access and Outlook.
- Completion of undergraduate major core coursework in behavioral science, social science, business or education, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
- Or completion of two years of technical education in behavioral science, social science, or business, one course or six months experience in interviewing techniques and one course or six months experience in typing, keyboarding, or word processing.
- Or two courses or one year of experience in behavioral science, social science, business or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course of six months experience in typing, keyboarding or word processing.
Completion of a baccalaureate degree in related field preferred.