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Hospice Manager Job in Youngstown, Ohio US

Hospice Manager

Mercy Health - Youngstown, OH

Posted: 9/17/2019 - Expires: 10/17/2019

Job ID: 212087974

Job Description

Thank you for considering a career at Mercy Health!

This is what we were meant to do - Together!

Position Title: Clinical Manager

Job Code: 700L52

FLSA Status: Exempt

Entity: Hospice of the Valley

Department: Administration

Reports To: Director of Patient Care



Hospice of the Valley provides comprehensive and compassionate end-of-life care for the terminally ill as well as support services to the family. Hospice of the Valley works to increase community awareness of death and grief as a natural part of life.


The mission of Humility of Mary Health Partners is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and underserved.




Provide leadership, administration and support in assigned area(s). To ensure achievement of Hospice of the Valleys strategic and operational plans by effectively managing human, financial and capital resources within the spirit of its mission and values. Assumes responsibility for coordinating all available resources to assure safe, appropriate care and treatment for all patients/families needing hospice services; acts as practitioner, role model, educator and change agent within their team. Works collaboratively to plan implement and evaluate practice standards within the team/agency. Works with the director to evaluate practice standards and provide problem resolution using the interdisciplinary team approach.



Certification in Hospice and Palliative Care expected within 2 years of appointment to position.

Maintains current CPR certification.

Knowledge related to electronic medical records.



Graduate of an accredited school of nursing and current RN licensure in the State of Ohio. BS/BSN required or attainable within two years of appointment to position(waived for incumbants).



Minimum of 5 years of professional nursing experience. Hospice experience preferred. Supervisory/management experience preferred.




Has in-depth knowledge of the hospice/palliative philosphy of care.

Analyzes and interprets complicated information.

Determines a course of action based on general guidelines.

Incorporates understanding of regulations/protocols within area of responsibility.


Problem Solving/Decision Making:

Makes decisions based on an analysis of facts and general principles.

Receives guidance through broad policy only and has varied courses of action available.

Requires risk-taking and judgment to adapt existing philosophy or practices.


Scope of Impact/Accountability:

Impacts operation of work area on the team and the agency

Accountable for developing a strategic plan for an area of influence and achieving end results.

May contribute to HOV decision-making process as an information resource.


Interpersonal Communication:

Frequently advises others on difficult and sensitive issues.

Requires staff management and delegation skills.

Exercises significant interpretation to identify recommended courses of action.

Requires consistent tact, some persuasion, and listening skills to achieve results.



Responsible for facilitating and coordinating referrals and admissions to Hospice of the Valley.


Inspires, motivates and models supportive behaviors while encouraging ownership for the success for the organization. . Fosters the spirit of servant-leadership by promoting empowerment, collaboration, performance improvement processes, inter-disciplinary work teams and partnership relationships with customers. Maintains current knowledge of Medicare Conditions of Participation for Hospice Care. Creates an environment which fosters professional/personal growth and development. Provides orientation, in-service training and continuing education of staff. Participates in QAPI (Quality Assurance and Performance Improvement) for the agency. Participates in data collection and review of statistics Maintains open and effective communication with Medical Director(s) and other members of the interdisciplinary team in reviewing referred cases. Promotes stewardship of resources while maintaining or improving quality of care. Exhibits and encourages ownership for the success of the organization. Regularly communicates goals, plans and actions encouraging employee input and ownership. Effectively engages staff in two-way dialogue and problem solving.


Provides planning, direction, assessment and evaluation to ensure market competitiveness, effective 24-hour operations and adherence with the organizations mission, values, policies, procedures, goals and objectives.


Assists in the planning and review of all programs and services in view of HOV and HMHPs mission and values. Coordinates and integrates services within the agency and the healthcare system. Contributes to the execution of daily operations consistent with overall policies and objectives. Plans and implements service changes to increase revenue (where appropriate). Develops effective business plans for areas of responsibility. Selects, trains/orients and assigns staff. Develops standards of performance, evaluates performance, and initiates or makes recommendations on personnel actions. Collaborates in the development and preparation of short-term and long-range plans and budgets based upon broad area goals which support the agency mission and strategic plan. Ensures compliance with specified regulatory agencies governing hospice care delivery and the rules of accrediting bodies. Assesses and improves team performance. Maintains quality control programs and participates in the agency Performance Improvement programs.


Manages resources for their assigned areas in a manner consistent with the agency plan.


Demonstrates the ability to utilize cost per unit of service in the annual departmental budget process by anticipating trends, future needs and reflecting these in budgetary requests. Prepares requests for utilization of resources (i.e., capital/staff/outside resources) in a clear concise manner consistent with HOV/HMHP policies. Establishes and achieves realistic recruitment and retention goals. Manages department resources in a manner consistent with departmental budgets and departmental activity.


Directs, supervises, coordinates and administers activities for the team to ensure quality care:


Schedules and conducts monthly department meetings, and as necessary, to communicate and facilitate quality care, identify employee concerns, resolve conflict; provides individual conference time for resolving staff questions and concerns. Participates on select committees for the purpose of providing input and communicating needs/problems to/from committee and the team. Maintains and reviews ongoing system of employee performance appraisal; rewards, consults and disciplines employees appropriately. Provides direction during periods of increased activity and urgent need situations. Serves as a role model when interacting with personnel, physicians, patients and families. Maintains clinical competency.


Promotes growth and development of team/agency staff.


Assists team members in developing and achieving annual performance objectives. Assesses the educational needs of the staff. Plans, implements and evaluates an educational plan to meet identified needs of staff.


Monitors and evaluates quality of care in collaboration with the Director of Patient Care Services, other Clinical Managers and Leadership Team Members. Takes corrective action when indicated.


Promotes a customer focus. Actively participates in quality management program (QAPI) and communicates to team members. Identifies, monitors and documents key indicators to measure patient, staff, physician and family satisfaction. Monitors events reports to identify employee and/or patient safety risks and initiates action.


Serves as a clinical advisor to nursing personnel.


Evaluates plan of care and application of hospice philosophy to patient care. Assists interdisciplinary team in establishing Plan of Care, including appropriate Level of Care designation as defined by the Medicare Conditions of Participation. Evaluates nursing judgment of staff and their anticipation of patient/department problems and their ability to implement appropriate interventions. Ensures that the patients rights are respectfully upheld to the extent possible. Supports ethical, cultural, psychosocial and religious beliefs and values of the patient and significant other when planning care.


Establishes productive working relationships:


Participates with leaders from management, medical staff, and clinical areas in the team/agency decision making. Establishes and maintains effective working relationships with Medical Staff, system wide departments and community agencies. Works closely with the Medical Director (s) in development of mutually agreed upon clinical programs of care.



Functions as an educational and marketing resource for Hospice and Palliative Care services within HMHP and also in the community.



The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.






















Non-Patient Care Staff (0-20 lbs.) Physical Demands


Occasional 1 to 33% of workday

Frequent 34 66% of workday

Constant 67 100% of workday

Not at all 0% of workday



Sitting, Unilateral Vertical Reach 36-72, lift 0-20#, 6-36 from floor; lift 0-20#, 36-48 from floor; climbing stairs; operating machines (2 hand(s)).



Unilateral Horizontal Reach 0-18; push/pull 100, 19ft.lbs.



Standing, walking: 2.3 mph, 0 incline; bilateral fine motor manipulation; functional near, far, color vision aided or unaided; functional hearing aid or unaided; functional verbal communication skills; working overtime as assigned to meet operational/patient care demands.


Not at All

Hold 200# patient sidelying while doing procedure x 2 min; roll 200# patient away/toward self; transfer 105# person chair-chair 5x/hr. with gait belt; bed-cart transfer with 200# person and assist of one with sheet; lift 0- ___# 6-36 from floor; lift 0- ___# 6-72 from floor; climbing ladders, working from heights, crawling, kneeling, running, operating machines: (2 foot/feet).


Category II Job Classification HMHP employees who have jobs with tasks that rarely involve exposure to blood, body fluids, or tissues and have no contact with used sharps.

MercyHealth is an equal opportunity employer.

Well also reward your hard work with:

  • Great health, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Tuition reimbursement
  • And a lot more

Scheduled Weekly Hours:




Work Shift:

Days (United States of America)




HOV Clinical



All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at


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Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 5