As an Upgrade Technician, you will be responsible for basic upgrading and configuration of computer systems. Initial responsibilities may include memory installation, programming portable devices, Basic BIOS/Firmware updates, image installation and asset tagging. As your knowledge, skills and abilities grow, you may be tasked with complex configurations, such as operating system load, encryption, VPN-remote connectivity and burn-in. The hours for this position are 3:00pm - 11:30pm, with overtime as required, Monday through Friday.
General knowledge of Microsoft Office tools with ability to create simple reports and general documentation using Excel and Word
Good typing skills with ability to type 30 wpm
Ability to learn CSC application for data capturing
Ability to learn value added configuration services
Other Behavioral Competencies
Adaptable with ability to switch tasks based on shifting priorities
Articulate with ability to express oneself clearly and professionally in written and oral communication
Good listening skills with ability to receive information completely and understand what is being said
Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
A sense of urgency to meet deadlines
Ability to work as a team member
Additional preferred competencies or preferred qualifications, if any:
General working experience with an ERP system within a business environment.
General knowledge of the retail/wholesale sales process
HR Use Only