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Trainer Loan Services Job in Canton, Ohio US

Trainer Loan Services

KeyBank NA - Canton, OH

Posted: 10/16/2019 - Expires: 11/15/2019

Job ID: 212965118



Job Description

ABOUT THE JOB
This position is responsible for designing and facilitating job related on-boarding/training to all new and existing team members of loan services to help them effectively perform their job responsibilities. Works with department managers to develop and implement employee rewards and recognition programs/events. Monitors training outcomes, acts on results and ensures training objectives are met. Coordinates and manages development of internal and external communication plans.
ESSENTIAL JOB FUNCTIONS
  Delivers business education and job related new-hire training program for loan services employees.
  Monitors/Assess  employees performance during new-hire training and provides feedback to managers.
  Develops and implements employee rewards and recognition programs/events (e.g., departmental contest and Top Performers Awards) that enhance employee engagement and performance.
  Coordinates and manages development of internal and external communication plans to ensure all associates are informed of business topics/events occurring.
  Administers evaluations, provide follow up support to participants, and recommendations for reinforcement with managers.
  Keeps training content current through effective documentation and communication with the course owner.
  Anticipates training needs and schedules new hire training classes.
REQUIRED QUALIFICATIONS
  College Degree Preferred
  1-3 years training experience and/or 2+ years appropriate related consumer servicing or default background
  Excellent presentation and facilitation skills.
  Demonstrates ability to make decisions, use problem solving skills and work under deadline pressure.
  Proven ability to set and obtain goals.
  Excellent interpersonal and motivation skills.
  Superior verbal and written communications skills.
  Strong time management and prioritization skills.
  Established cognitive skills.   Microsoft Office (e.g., Word & PowerPoint).
  Willing to maintain flexible schedule to accommodate site and shift training needs.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Employer's Job# 37678BR
Please visit job URL for more information about this opening and to view EOE statement.

Job Summary


Employment Type:
Part Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
First
Job Reference Code
37678BR
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 4