ABOUT THE JOB
This position is responsible for designing and facilitating job related on-boarding/training to all new and existing team members of loan services to help them effectively perform their job responsibilities. Works with department managers to develop and implement employee rewards and recognition programs/events. Monitors training outcomes, acts on results and ensures training objectives are met. Coordinates and manages development of internal and external communication plans.
ESSENTIAL JOB FUNCTIONS
Delivers business education and job related new-hire training program for loan services employees.
Monitors/Assess employees performance during new-hire training and provides feedback to managers.
Develops and implements employee rewards and recognition programs/events (e.g., departmental contest and Top Performers Awards) that enhance employee engagement and performance.
Coordinates and manages development of internal and external communication plans to ensure all associates are informed of business topics/events occurring.
Administers evaluations, provide follow up support to participants, and recommendations for reinforcement with managers.
Keeps training content current through effective documentation and communication with the course owner.
Anticipates training needs and schedules new hire training classes.
College Degree Preferred
1-3 years training experience and/or 2+ years appropriate related consumer servicing or default background
Excellent presentation and facilitation skills.
Demonstrates ability to make decisions, use problem solving skills and work under deadline pressure.
Proven ability to set and obtain goals.
Excellent interpersonal and motivation skills.
Superior verbal and written communications skills.
Strong time management and prioritization skills.
Established cognitive skills. Microsoft Office (e.g., Word & PowerPoint).
Willing to maintain flexible schedule to accommodate site and shift training needs.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.
Employer's Job# 37678BR
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