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Operations Lead Analyst Job in Cleveland, Ohio US

Operations Lead Analyst

KeyBank NA - Cleveland, OH

Posted: 10/19/2019 - Expires: 11/18/2019

Job ID: 213053282

Job Description

About the Job:
This role will support all lines of business in an effort to acquire, expand, retain and onboard treasury services products. This position will own the process for new client set-ups serving as the primary point of contact to internal (Operations, Technology, Product, Key Bank vendors) and external partners (client project teams, third-party vendors) to ensure a seamless and efficient implementation of services. You will gather requirements, complete the setup, and train the client on how to use the application.
Essential Job Function:
     * Provide the highest quality of support for all applications under payment deposit and operations.
     * Ability to onboard 6 products from start to finish with no supervision including low, medium, and some complex.
     * Act as subject matter expert on project teams for purpose of implementing managed file transfer solutions.
     * Interaction and communication with multiple teams and external parties up to the C level hierarchy.
     * Provide continuous improvement ideas to reduce expenses and/or improve efficiency.
     * Ability to determine, gather, and execute requirements based on client s feedback for medium complexity setups.
     * Excellent communication skills including the ability to communicate technical issues to audiences of varying technical acumen.
Required Qualifications:
     * Bachelor s Degree or 2 - 4 years of experience with Treasury Services or enterprise managed file transfer platform administration.
     * Ability to drive projects to completion including planning, coordinating, and execution.
     * Strong Treasury and check processing knowledge
     * Proven record of successful customer interaction and support.
     * Able to work on and prioritize multiple tasks at a time.
     * Written and oral communication skills that are clear, concise, and can be communicated to senior leadership.
     * Working knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts).
     * Experience troubleshooting Internet connectivity issues.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Employer's Job# 38132BR
Please visit job URL for more information about this opening and to view EOE statement.

Job Summary

Employment Type:
Part Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5
Workplace Documentation: 5