Please note that the position is on 3rd shift. Typical work schedule will be Sunday - Thursday 10:00 p.m. - 6:30 a.m. and/or until completion of work.
Under supervision, accelerates the receipt and processing of client remittance data, preparation and processing of checks. Prepares information for clients and service partners according to specified department procedures and instructions. Supports production associates.
ESSENTIAL JOB FUNCTIONS
Supports leadership and production in various functions and responsibilities, including processing remittances and invoice data, image capture, and all other non-production activities as required. Other duties as assigned.
Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role.
Recommends and implements programs to solve routine issues
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned
MARGINAL OR PERIPHERAL FUNCTIONS
Mail Sort - Packaging - Check cutters - Workflow
High school diploma or GED equivalent.
Requires the ability to read and follow instructions.
Eye-hand coordination, manual dexterity and the ability to operate general office equipment is critical.
Excellent 10-key and typing skills.
Ability to stand/ walk for long periods of time.
Flexible, able to work additional hours as needed.
Ability to work Sunday - Thursday 10:00 p.m. - 6:30 a.m. and/or until completion of work.
Required and/or Preferred Qualifications
Typically 1-3 years of experience in operations role
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Check and document imaging equipment - (ITran-Opex-IBML) PC - phone - general office equipment - mail carts - tubs - automated check extraction equipment - check cutters - envelope slicer - Ability to lift 55 lbs
Lockbox training via My Learning Center. On the job training as necessary. RemitTrac.
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.
Employer's Job# 38292BR
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