Advanced Service Technologies, located in Miamisburg, is adding entry level IT professionals for support to field service technicians. This is a great opportunity to develop advanced IT skills with Audio-Visual equipment, TV displays, network gear, servers, POS and payment devices.
· Communicate with field technicians experiencing issues.
· Consult documents to implement solutions.
· Determine and document problems experienced.
· Emulate or reproduce technical problems encountered.
· Maintain a problem and solutions log.
· Provide advice and training to field technicians.
· Hands on configuration of IT equipment.
· Microsoft Office Support (Excel/Word/Outlook)
· Microsoft Windows Desktop Support (XP/7/8)
· Microsoft Windows Server Support (2003/2008/2012)
· DHCP and DNS Knowledge
· Basic PC Hardware Knowledge
· Help Desk Experience
· Certifications a plus
· Ability to meet deadlines
· Creative thinker
· Excellent communication skills
· Excellent computer skills
· Great attention to detail
· Great problem solver
· Solves problems effectively
· Works well in a team
· Works well independently
· Associate's Degree or equivalent experience in the technology field
· High School Diploma (or equivalent)