Description Position at Taylor Communications, Inc.
Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity: We are looking for a Software Implementation Specialist to assists clients in the implementation of technical systems, software, or solutions.
Answer support request phone calls, e-mails and web requests. Respond to customers, log and update information in call tracking system
Evaluate client needs, provide support and develop configurations that support business processes
Support, plan and execute on delivery of problem resolution, Implementation plans, tests and troubleshooting system setups
Provide training, documentation and support for end users or customer Tier 1 support entities
Adjust to new support and business opportunities
You Must Have:
Associates/Bachelor's Degree or Technical Certification in IT, Computer Science, related field and /or additional years of experience
4+ years of experience in systems management and support (application focused)
Experience supporting end users in a Help Desk or Field Service role
Experience supporting, configuring and integrating complex software
Established knowledge of commonly-used concepts, practices, and procedures within the Software Support field
Proven ability to multitask and prioritize
Understanding of basic functions of ERP, MRP and CRM systems (Call center tracking software usage)
Strong documentation skills and attention to detail, with the ability to create, edit, and refine technical documents
Knowledge of LAN/WAN systems to help support internal and external customers
We Would Also Prefer:
Capabilities in SQL, scripting, and programming
Demonstrated experience in Windows OS's (server and desktop), Active Directory Domains, Networks, IIS Web services, load balancing and clustering are all largely favorable
Demonstrated experience with VMware ESXi and/or Hyper-V server virtualization
Experience with Server administration
Experience in Hosted Software Environments
Familiarity with monitoring systems using tools such as Solarwinds, Orion is a large plus.
Knowledge of ITIL processes and / or Project Management
About Taylor Corporation
Taylor Corporation is one of the top 3 graphic communications companies in North America. We solve complex communication challenges for more than half of the Fortune 500 and have a tight-knit team of 12,000 employees nationwide. Life at Taylor is fast-paced and ideal for those who love to grow. We're also big on work-life balance and you'll see that in our comprehensive benefits package. We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; profit sharing; paid time off (PTO) and holiday pay, and more.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity