live chat
Shift Manager - OMJST Job in Massillon, Ohio US

Shift Manager - OMJST

Donatos Pizza - Massillon, OH

Posted: 10/30/2019 - Expires: 1/28/2020

Job ID: 213321353

Job Description


Job Title: Shift Manager - OMJST

Worksite Location: Massillon, OH 44646

How to Apply:

APPLY DIRECT to Donatos Pizza using the following information:
Apply Online at
Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.


The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. 

The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Guests and Assets.


  • Manages the people, product and equipment related to a specific zone of the restaurant to deliver the Mission and Promise.
  • Models performance standards in all zones (primary responsibility is to direct and coach, secondary responsibility is to assist).
  • Anticipates the needs of the guests at all access points.
  • Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity.
  • Acts in a timely and decisive manner to adjust staffing for business volume changes
  • Controls food cost components of waste, prep, weights, portioning and theft during shifts.
  • Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.
  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.
  • Completes assigned shift paperwork
  • Opens and/or closes the restaurant with proper administrative procedures.
  • Uses proper security and verification procedures when handling deposits and safe contents.
  • Interacts with guests enthusiastically
  • Identifies and removes service barriers
  • Ensures orders are delivered accurately.
  • Provides a service atmosphere by treating Associates as guests.
  • Follows correct steps in resolving guest complaints.
  • Displays caring and empathy for guests when resolving complaints.
  • Completes assigned shift paperwork
  • Opens and/or closes the restaurant with proper administrative procedures.
  • Trains and enforces correct cash control procedures.
  • Uses proper security and verification procedures when handling deposits and safe contents.
  • Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
  • Manages dough and day dots to ensure the best quality.
  • Properly executes, enforces and manages food safety and sanitation requirements.
  • Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.
  • Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
  • Maintains proper inventory levels.
  • Ensures all vendor orders are completed on a timely basis
  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.


The following education, experience and abilities are required to perform in this role:


  • Basic Math and Reading Skills necessary.

Work Experience:

  • Has attained Level 3 Certification in all job stations.
  • Has completed all the steps on the Certified Hourly Shift Manager Road to Excellence Roadmap.
  • Has attained certification on all Zone Management modules.
  • Has passed the basic OPS test.

Knowledge, Skill and Abilities (KSA’s):

  • Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  • Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate.
  • Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
  • Process Management – Good and figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Time Management – Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Physical Requirements:

  • Must be able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.
  • Ability to lift up to 50 pounds.

Details: Full-Time or Part-Time. Rotating Shift. $10.55/hour.

Pre-Employment Testing: Criminal Background Check, Employment Test, Reference Check

OMJ Staff Contact: RC5

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Work Shift:
Job Reference Code
$10.55 - $10.55 /hour
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4
Workplace Documentation: 5