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IT Help Desk Clerk- NOC Center- 3rd shift Job in Holland, Ohio US

IT Help Desk Clerk- NOC Center- 3rd shift

Confidential Posting - Holland, OH

Posted: 11/15/2019 - Expires: 12/15/2019

Job ID: 213784409



Job Description

40 plus hours a week . 
working 6 days 
Training starts Nov 25th
ACT NOW

General Summary:

 

NOC Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center.

 

The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, and miscellaneous network attached devices.

The majority of your time will involve monitoring automated probes, job tickets, email, and phones for any indication of trouble on customer networks then taking proactive steps to correct that trouble. Tier 1 Technicians coordinate with on-site technicians, carrier service providers, and other department personnel within Velocity, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure all jobs are handled quickly and accurately from start to finish.

 

Excellent customer service, communication and documentation skills are required.

EOE

40 plus hours a week . 
working 6 days 
Training starts Nov 25th
ACT NOW


Job Summary


Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Vocational/Technical degree
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Work Shift:
Third
Job Reference Code
N/A
Salary
$14.00 - $14.00 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5
Workplace Documentation: 5