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IT System Support Analyst Job in Buckeye Lake, Ohio US

IT System Support Analyst

PharmaCann LLC - Buckeye Lake, OH

Posted: 11/21/2019 - Expires: 12/21/2019

Job ID: 213928005

Job Description

Job id :  REF618W

Duties and responsibilities or (Essential Functions)

  • Install operating system software, patches and upgrades
  • Analyze, troubleshoot and resolve system hardware, software and networking issues
  • Configure, optimize, fine-tuning and monitor operating systems software and servers
  • Create and maintain documentation of network configurations and processes
  • Perform system backups and recovery
  • Conduct server builds
  • Maintain an inventory of installed software and manage software licensing
  • Manage policy and procedure for upgrades
  • Respond to after-hours system alerts, troubleshooting and resolution
  • Analyze performance, identifying areas of concern and formulating action plans
  • Implement network security policies and procedures
  • Create, modify and delete user accounts
  • Ensure integrity and confidentiality of sensitive data
  • Administer and maintain firewalls
  • Manage, monitor and update malware prevention systems
  • Ensure network security updates, patches and preventive measures are in place
  • Perform intrusion detection analysis
  • Set up end user hardware and software
  • Analyze and resolve end user requests
  • Create and maintain end user training and support documentation
  • Analyze end user support patterns and creating improved systems and processes


  • Bachelor’s degree in Information Technology or related field or equivalent experience
  • Three years’ experience in systems and network administration

Proficient installing and configuring:

  • Microsoft Office
  • Microsoft Workstation and Server Operating Systems
  • Server Virtualization (VMWare and/or Hyper V)
  • VPN, Firewalls, Switches, Routers
  • SAN or NAS Server for Archival and Recovery
  • Ability to travel to all Ohio locations 
  • Ability to travel to other States as necessary

Preferred Qualifications:

  • CCTV Security Administration
  • Access Control System Configuration and Administration
  • Microsoft Active Directory Administration

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.  

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Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5
Workplace Documentation: 5