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Market Research Consultant Job in Cleveland, Ohio US

Market Research Consultant

KeyBank NA - Cleveland, OH

Posted: 1/15/2020 - Expires: 2/14/2020

Job ID: 215100652

Job Description

KeyBank is looking for a highly motivated, energetic, and innovative professional to serve as a Client Insights Consultant on the Research & Client Experience Analytics team. This person will function within the team dedicated to providing research and analytical insights across the Key enterprise. This candidate will support the strategic priorities of all Line of Business partners and collaborate with many internal clients to better understand the financial needs, behaviors and overall client experiences of KeyBank s customers and prospects. It is expected that the candidate will provide Research support, acting as a consultant to understand the business objectives, develop appropriate research solutions, and proactively bring insights and recommendations. The ideal candidate will be accountable, able to communicate, create and sustain business partner relationships and demonstrate expertise by being proactive and supportive of the challenges and needs of partners.
     * Collaborate with all lines of business across the Key enterprise, including other Research & Analytics teammates, to understand research needs and make recommendations
     * Translate business partners  needs into research projects
     * Design and execute primary research projects, end-to-end, from research planning through analysis, report creation and presentation
     * Possess knowledge of various primary research methods, both qualitative and quantitative; be able to recommend appropriate methodology to garner relevant, actionable and timely insights
     * Conduct and synthesize research & insights in support of the Client Experience Office, including voice of customer and voice of employee programs
     * Deliver regular updates on key metrics and relevant insights to business partners to enable them to connect their own business to the enterprise
     * Prepare and present research findings & insights to various audiences, including Senior Level Executives
     * Collaborate with external research vendors and syndicated study providers to ensure work is being conducted efficiently and within budget
     * Engage with team members across Enterprise Business Analytics to bring added value to primary research insights
     * Proactively recommend new and innovative ways to enhance reporting of research results & insights
     * Continue to develop a deep knowledge of subject area; understand current events and trends within financial services and within the research industry
     * Bachelor s Degree in Marketing, Research, Analytical, Social Sciences or other related discipline
     * Minimum of 1 year Market Research experience is required
     * Experience with analysis of survey research data
     * Working knowledge of quantitative and qualitative research methods
     * Experience in team/collaboration environments
     * Ability to prioritize and independently manage multiple projects at once
     * Basic understanding of client strategy and business and financial knowledge
     * Solid writing skills; can cohesively present and organize information in support of findings
     * Analyze, summarize, interpret complex data; move from findings to conclusions
     * Proven efficiency in MS Excel and PowerPoint
     * Experience with SPSS and Tableau are a plus
KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled.

Employer's Job# 39867BR
Please visit job URL for more information about this opening and to view EOE statement.

Job Summary

Employment Type:
Part Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 6