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WORKFLOW SPECIALIST Job in New Albany, Ohio US

WORKFLOW SPECIALIST

Aegis Mission Essential Personnel - New Albany, OH

Posted: 1/21/2020 - Expires: 4/20/2020

Job ID: 215255118



Job Description

WORKFLOW SPECIALIST           
       
                Location:                MULTIPLE LOCATIONS

                Open Date:                                    7/24/18               

                    Close Date:                                            7/24/20                   
       
                            Description                Mission Essential is currently seeking Workflow Specialists to maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.  The successful candidate will help provide technical assistance and support for Workflow Management Services, monitor and support ticket workflows, review, assign, reconcile and support the management of tickets throughout their lifecycle, and help coordinate with IT service providers and communicate outages and plans for recovery           
                            Minimum Requirements                High School or Bachelor's degree and one year of Help Desk or Customer Service experience,
*One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.
(A+ or Sec+CE) Preferred

           
                            Desired Requirements                Security Requirements:
An Active TS/SCI with Polygraph clearance is required

           

Mission Essential considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Mission Essential is an EEO/AA employer and a VEVRAA Federal Contractor.

Job Summary


Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
32897458_12
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A