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Support Technician Job in Cincinnati, Ohio US

Support Technician

Rumpke Of Ohio Inc - Cincinnati, OH

Posted: 1/21/2020 - Expires: 4/20/2020

Job ID: 215256511

Job Description

The Support Technician provides critical support for incoming technical calls across all Rumpke locations to ensure maximum uptime and access to software applications and customer data. This position will utilize in-depth knowledge and experience to resolve technical issues and system interruptions.

General Responsibilities:

Provide level one and level two technical support to end users of Rumpke PCs and networks
Create/Manage Requisitions in the support ticketing system, escalate issues to the next level of support as appropriate
Perform and troubleshoot installation of the Windows operating systems and business applications
Resolve issues related to application usability and connectivity
Configure and troubleshoot application security and problems related to security permissions.
Provide new and ongoing training for Rumpke employees
Configure and troubleshoot peripheral devices, drivers, local and network printers
Prepare and maintain hardware maintenance schedules and procedures
Assist in the deployment of new software and software updates using Dell Kace
Participate in IT projects including testing phases of changing hardware and software standards
Monitor all software installed on Rumpke computers to assure compliance with company software policies
Prepare and/or update system and help documentation
Provide on-call support nights and weekends

Skill Requirements

Configure and troubleshoot PC problems
Maintain current knowledge in new and existing systems hardware and software applications to ensure productivity
Technical knowledge of Microsoft operating systems and applications
In-depth technical knowledge of Rumpke software applications
Participate in internal teams such as long range planning

Experience Requirements:

At least one year of experience supporting PC’s LANs and Windows environments
At least one year of experience in troubleshooting PC problems
Experience with Windows 7 image building and user migration preferred
CompTIA A+, Network+, or Microsoft certifications preferred

Non-Technical Requirements:

Exceptional customer service skills
Effective communication—both verbally and in written form suitable for all levels
Capability to frequently travel to other offices or sites to provide onsite support and/or participate in project work when required
Ability to work collectively with team supervisors and peers
Ability to work independently and manage multiple complex tasks simultaneously
Strong understanding of business drivers evidenced by ability to quickly set and adjust priorities
Dedication to maintain an organized and efficient work area, including maintenance of supplies and equipment
Ability to work in an effective and consistent manner while maintaining high quality
Willingness to comply with established directives, policies, and best practices
Maintain a professional manner and appearance in the workplace
Maintain confidentiality and security information
Ability to accommodate flexible hours, including OT and weekends when necessary

The above statements describe the essential duties and responsibilities of the position; they are not intended to be an inclusive list. The employee will be required to perform other duties as assigned by the employee's supervisor or manager.  This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required.  It does not prescribe or restrict the work that may be assigned.  Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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