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Onboarding Specialist Job in Grove City, Ohio US

Onboarding Specialist

Change Healthcare Solutions, LLC - Grove City, OH

Posted: 2/12/2020 - Expires: 5/12/2020

Job ID: 215831787

Job Description

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Hello hiring manager! Please use this section and template to build out your job posting as it will appear to candidates.

What will I be responsible for in this job? (brief summary of the role)

The Onboarding Specialist is responsible for leading the onboarding of new clients and existing client upsells. The Onboarding Specialist serves as a client-centric, client-facing resource and lead point of contact throughout the onboarding process.  This individual will mitigate client and internal risks through comprehensive understanding of all downstream impacts of onboarding components. This includes coordinating with the client and multiple internal teams to successfully complete the onboarding project plan. 


Lead the onboarding project plan and facilitate the onboarding phase for new clients and upsell opportunities for existing clients.
Acts as liaison between the client and multiple internal teams
Establish the project timeline by developing the project scope and plan.
Maintain overall accountability for onboarding client satisfaction
Use strong industry knowledge to provide consultative services to the client
Provide regular communication to management regarding risks and client feedback
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal CHC departments
Understands the eligibility and pharmacy claims adjudication process
Monitor performance guarantees/Service Level Agreements
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned


Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to write reports, business correspondence and technical specifications
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Good mathematical ability
Experience with various software products
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills

MINIMUM JOB Qualifications

Education / Training:

Required: Bachelor's degree or equivalent work experience

Business Experience:

5+ years of Onboarding or Client Service experience
5+ years of project management experience
5+ years of experience with the healthcare industry


Strong oral and written communication
Ability to prioritize among competing tasks
Ability to work in self-motivated environment with limited supervision
Keen attention to detail and adherence to deadlines
Detail Oriented
Ability to multi-task
Work well with others


Remote position. Can be based from any state but must work eastern time zone business hours.
Interest and ability to travel nationally, at minimum 25% of the time

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to  with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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