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IT Internet & Phone Support - OMJST Job in North Canton, Ohio US

IT Internet & Phone Support - OMJST

Spectrum - North Canton, OH

Posted: 3/31/2020 - Expires: 6/29/2020

Job ID: 217061864

Job Description



Worksite Location: North Canton, Ohio 44720

Number of  Openings: 40

How to Apply:

APPLY DIRECT to Spectrum:

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: Spectrum, a Charter Communications Company, is looking for Internet & Phone Representatives that can provide top-notch service, via the telephone, while remaining calm under pressure. As a team member in our Internet and Phone Support role, you will provide residential customers with high level technical support for Spectrum Internet and Home Phone Products. You will respond to network problems and stability concerns and proactively utilize all diagnostic and monitoring tools available to ensure uninterrupted service for all of our customers.

Wage: $16.50 p/hour + .75 cents for shift differential for afternoon shifts

Details: Full-Time / Monday-Sunday / 2nd Shift


The ideal candidate will possess the following qualifications:

  • Individual must be technically savvy and able to learn new technology and program applications quickly
  • Good interpersonal and communication skills required
  • Analyze, diagnose, and correct hardware and/or software errors associated with all HSD equipment
  • Two years of practical troubleshooting and technical analysis preferred
  • Associates degree in IT related field and/or technical certification is preferred

Available Benefits:

  • Discounted services on Cable, Internet and Phone
  • Paid Time Off / Vacation / Sick Leave
  • Health, Dental, Vision and Life Insurance
  • 401(k) and retirement plan other than 401K
  • Education Assistance
  • Paid Training

Pre-employment Testing:

  • Criminal Background Check
  • Drug Testing

OMJ Staff Contact: RC6

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Work Shift:
Job Reference Code
$16.50 - $0.00 /hour 
plus .75 cents shift differential for afternoon shifts
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4
Workplace Documentation: 4