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Project Manager - LivePerson Job in Cincinnati, Ohio US

Project Manager - LivePerson

Digital Mobile Innovations LLC - Cincinnati, OH

Posted: 5/12/2020 - Expires: 8/10/2020

Job ID: 217779130



Job Description

Project Manager - LivePerson

Job ID
2020-19248

Category
Project/Program Management & PMO

Location
US-OH-Cincinnati

About DMI
About DMI DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces and 2019 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Instagram.

About the Opportunity
LivePerson Project Manager

Today’s consumers expect mobile access to everything and a simple user experience. No one wants to be a “lead” or be put on hold. They want help. Now. The LiveEngage practice makes those instant human connections possible through almost any site with an all-in-one digital messaging platform that provides chat, messaging, bots, artificial intelligence, and machine learning on a managed services platform. This is transforming how people communicate with brands, creating a conversational relationship. Putting the personal touch back into the digital world!

This is a relatively new practice looking for technology leaders. Are building teams and delighting customers your specialty? Do you love to work on multiple projects at a time in a fast-paced environment? Do you love to define and solve business challenges? We’re actively seeking experienced Project Managers to join our team. If this sounds like you, we can’t wait to meet you.

What You Can Expect

As a Project Manager, you will have ownership over the successful planning, implementation, and delivery of multiple client projects, and the management of all resources and deliverables of the project teams. You will also be the business leader, ensuring that the business objectives are well defined, you will gather and clearly articulate business and process requirements, and ensure the necessary technical resources are aligned to build the solution.

You will utilize standardized processes and documents, ensuring quality delivery along the way. You will create, update, and maintain all documentation including charters, work plans, timelines, issue/risk logs, budgets, requirements, business processes, and test plans. You will have to effectively leverage the expertise of subject matter experts and team leads in order to assemble project activities and tasks into an organized work breakdown and associated project schedule. When changes arise, you will manage project scope change management procedures. You will be responsible for gathering and managing requirements, updating client business processes, perform testing, and coordinate client training. You will obtain all approvals related to client sign-off on project documents and deliverables along the way.

Project teams and clients are spread across multiple locations and times zones, so active and effective communication is essential, which means you will engage your project team regularly – keeping a positive team environment top of mind. You will also be the client lead and main point of contact communicating with director level management, clients, project stakeholders, and project sponsors to keep all project stakeholders up to date. Being a mentor to project members, you will look to develop team member’s communication and problem-solving skills.

The platform capabilities continue to grow as the industry evolves, so keeping up-to-date is essential. To keep at the top of your field, you will remain current on industry and technology trends, the competitive landscape, and new platform capabilities. Best practices and guidelines will be actively maintained.

Qualifications
Job Type: Fulltime / Permanent

Job Location: Cincinnati, OH

Our Must Have List
• Excellent written and oral communication skills with the ability to tailor communications to a level of detail appropriate for the audience
• Outstanding interpersonal and leadership skills, strong work ethic, self-motivated, and excellent presentation skills
• Ability to manage multiple projects for multiple clients simultaneously, across multiple locations and time zones
• Consulting skills such as interviewing stakeholders, facilitating meetings, and negotiating skill
• Complete understanding and proven use of project management methodology and tools
• Experience managing software platform projects, such as SalesForce, ServiceNow, or SharePoint
• Solid business and financial skills
• Ability to work independently, but also successfully work on a team
• Detail oriented and sound independent judgment
• Technology enthusiast always learning new skills and capabilities
• Advanced knowledge of Project Management best practices and successful project implementations as a leader
• Bachelor’s Degree in technical or business field
• 5+ years of IT experience
• 3+ years of software project management experience
Desired, but Not Required
• Advanced Degree
• Experience managing projects in the Customer Service or Call Center industry
• Experience working in a consulting firm

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

Job Summary


Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
41999968
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A