Accounts Receivable Representatives are responsible for receiving payments, ensuring their accurate application to customer accounts and performing other related duties.
Open mail and ensure that all types of payments are batched for editing and posting
Review scanned images and edit for accuracy
Research payments received without remittances
Prepare cash and checks for bank deposit
Match remittance info to ACH payments received and post
Post payments received from outlying areas and ensure that districts are forwarding deposit information daily for posting
Post all other types of payments received, including those batched through the internal lockbox and the daily electronic uploads
Respond promptly and courteously to inquiries from customer service representatives and other internal personnel to resolve issues on accounts involving missing or misapplied payments
Post requests to move payments between different customers or to apply unapplied payments to open invoices
Approve refund requests and ensure checks are posted to the customers’ accounts
Run the auto debit process for ACH and recurring credit cards
Notify customers of returned items (e. g. NSF checks) and add back to the customers’ accounts
Work with Accounts Payable to review uncashed refund checks and payments marked for unclaimed funds
Research unapplied cash
Maintain confidentiality of customer information
Update job knowledge by participating in educational opportunities
Maintain a positive work atmosphere with a culture of respect for others.
Perform other duties as assigned.
Excellent written, verbal and interpersonal skills
Excellent math and data entry skills
Ability to work efficiently and effectively, independently and as a team
Sound understanding of Accounts Receivables processes
Solid analytical capabilities with good attention to detail
Ability to commit to a regular work schedule with excellent attendance.
Good computer skills, particularly with Windows and Microsoft applications
Ability to work in a fast paced environment.
Must be able to react well under pressure and treat others with respect.
Professional demeanor and telephone etiquette.
Ability to work occasional overtime, weekends, and/or holidays.
High school diploma or equivalent
2+ years Accounts Receivable experience
Legally eligible to work in the United States
Must be able to satisfactorily complete pre-employment drug test
Prolonged sitting and repetitive motions while working on the computer.
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)