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NOC Analyst Job in Northwood, Ohio US

NOC Analyst

Confidential Posting - Northwood, OH

Posted: 5/19/2020 - Expires: 6/18/2020

Job ID: 217907296

Job Description

Shared Services is looking for a qualified candidate to fill a full-time NOC Analyst position. The NOC Analyst I is responsible to ensure the successful and reliable operation of the Data, Voice, Video networks and Facilities. This position supports the overall day-to-day operation of the Network Operations Center including but not limited to surveillance, maintenance, troubleshooting, incident management, change management, backups, upgrades, SLAs and documentation.

Minimum requirements

  • High School Diploma / GED – Required
    • AND
  • Associates degree from an accredited university with a major in Engineering,     Telecommunications, Computer Science or other related technical degree - Required
    • OR
  • Three (3) years of NOC or technical contact center experience to include providing direct customer technical support for high speed data and computing products in lieu of a degree - Required
  • Associate level certification from Cisco, Juniper, etc. – Required
  • Must be current or acquired/renewed within 6 months
  • ITIL Certification – Highly Preferred
  • Experience in a 99.999% uptime carrier or large enterprise environment. – Highly Preferred
  • Working knowledge of EMS / SNMP monitoring of network devices – Highly Preferred
  • Proven understanding of Service Provider data, voice, and video networks. –Highly Preferred
  • Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. – Preferred
  • Working knowledge of fault management including DOCSIS diagnostic and troubleshooting procedures – Preferred
  • Experience with carrier grade voice switching platforms and protocols – Preferred
  • Basic understanding of TCP/IP and SNMP protocols – Preferred
  • Basic understanding of industry standard routing and switching protocols (BGP, OSPF, IS-IS, Multicast, STP, 802.3x, etc.)- Preferred
  • Working knowledge of MPLS (RSVP-TE, LDP, FEC, MP-BGP, etc.) – Preferred
  • Working knowledge of VoIP protocols (SIP, RTP, MGCP, etc.) – Preferred
  • Working knowledge of IPTV networks and MPEG audio/video standards. – Preferred
  • Working knowledge of X-GPON technologies and FTTx architectures - Preferred
  • Working knowledge of video and voice diagnostic and troubleshooting procedures – Preferred

We offer a top-notch compensation and benefits program

Applications accepted online at

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 6