live chat
Supervisor, Network Operations Center Job in Northwood, Ohio US

Supervisor, Network Operations Center

Confidential Posting - Northwood, OH

Posted: 5/19/2020 - Expires: 6/17/2020

Job ID: 217907377

Job Description

P:\General\Logos for All Companies\Shared Services.jpg 


Supervisor, Network Operations Center


Shared Services is looking for a qualified candidate to fill a full-time Supervisor, Network Operations Centerposition. The Supervisor, Network Operations Center is responsible for the overall day-to-day operations and performance of Network Operations Center. The primary responsibility of the Supervisor, Network Operations Center is to ensure the continuous monitoring and maintenance of all Voice, Video, and Data networks.  In addition, proper recording and reporting of all issues found is in alignment with the expectations of the relevant business units while analyzing and implementing policies, practices, and procedures that increase the operational efficiencies of the department and the networks it supports.


Minimum requirements

  • High School Diploma / GED – Required
  • Five (5) years of NOC or technical contact center experience to include providing direct customer technical support for high speed data and computing products. - Required
  • Three (3) years of experience in a leadership role directly supervising or providing lead guidance of technically credentialed customer technical support personnel. – Required
  • Associate level certification from Cisco, Juniper, etc. – Required
  • Must be current or acquired/renewed within 6 months
    • AND
  • Proven understanding of Service Provider data, voice, and video networks. – Required
  • Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. – Required
  • Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree – Highly Preferred
  • ITIL Certification – Highly Preferred
  • Five (5) years’ experience providing executive management reports for Mean Time To Repair, Mean Time Between Failure, and network equipment trouble call correlation. - Preferred
  • Working knowledge of EMS / SNMP monitoring of network devices – Preferred
  • Proven understanding of TMN, FCAP, or ITIL principals – Preferred
  • Experience capturing and creating performance based metrics for monitoring and reporting individual performance, team performance, and network performance. - Preferred
  • Working knowledge of Signal analysis, the frequency spectrum, and the use of spectrum analyzers – Preferred
  • Working knowledge of fault management including DOCSIS diagnostic and troubleshooting procedures – Preferred
  • Working knowledge of video and voice diagnostic and troubleshooting procedures – Preferred
  • Experience with carrier grade voice switching platforms and protocols – Preferred
  • Experience in a 99.999% uptime carrier or large enterprise environment. – Preferred
  • Experience with Scripting – (Shell, PERL, Python, EEM, Tcl,, OnePk, etc.) - Preferred
  • Experience with legacy and IPTV video equipment, networks, and protocols - Preferred


We offer a top-notch compensation and benefits program


Applications accepted online at

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 6