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Software Quality Assurance Supervisor (E-Commerce) Job in Cleveland, Ohio US

Software Quality Assurance Supervisor (E-Commerce)

The Sherwin-Williams Company - Cleveland, OH

Posted: 5/28/2020 - Expires: 8/26/2020

Job ID: 218045126



Job Description

Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers. The company manufactures products under well-known brands such as Sherwin-Williams, Valspar, HGTV HOME by Sherwin-Williams, Dutch Boy, Krylon, Minwax, Thompson's Water Seal, Cabot and many more. Sherwin-Williams branded products are sold exclusively through a chain of more than 4,100 company-operated stores and facilities, while the company's other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers, and industrial distributors. The company supplies a broad range of highly-engineered industrial and OEM coatings for wood and general industrial, coil, packaging, protective and marine, and transportation applications worldwide. Our 60,000 employees are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to find a career that takes you places.

The Software Quality Assurance (QA) Supervisor is responsible for leading a portfolio of projects in the Sherwin-Williams IT E-Commerce Center of Excellence. The QA Supervisor role will align with our business operating segments, The Americas Group, Performance Coatings Group, or Consumer Brands Group. This position requires an individual who is passionate and determined to deliver the best leadership, communication, and solutions by aligning all the assets within the program to deliver maximum business value. Someone who possess the ability to make complex decisions, has an entrepreneurial spirit, and has the strong desire for excellence will do well in this role. The QA Supervisor will apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives.

The QA Supervisor will work closely with Project Managers, Developers, QA Testers, Auditors, Help Desk Coordinators, 2nd Level support, End- Users and other stakeholders to ensure that software is delivered on time and meets specification.

Essential Functions

Strategy & Planning
*Participate in E-Commerce software release planning sessions
*Make recommendations for enhancements of Automation approach and Strategy
*Point out areas of concern
*Document and maintain test plans and test cases for manual and automated testing
*Establish, document and promote team standards with regards to automated testing
*Establish an efficient feedback loop between the QA team and development teams to ensure our QA staff is effectively utilized and continuously implementing process improvement
*Mentor and train Developers, QA Associates and other team members on best practices and industry standards.
*Work with and support the Software Quality Engineers to implement and maintain an automated test framework.
*Plan software deployment schedule

Acquisition & Deployment
*Technical bundling of software releases
*Conduct quality control tests to ensure integrity, reliability and validity
*Full regression testing

* Build a consolidated set of Automated regression tests to ensure that new functionality works as expected and does not disrupt/alter current functionality
*Monitor the progression of the software deployment
* Work with the Help Desk Coordinators to review problem reports related to the software release
* Work with the 2nd level support team to resolve problems
*Recommend software fixes
* Escalate the release of software patches where required
* Manage the list of fixes that are not critical and should be held until next software release
*Communicate software distribution status
* Ensure that all back-end system applications are in sync
*Track statistics on release success, user feedback, business partner satisfaction, operational management.
*Lead and guide the QA effort for E-Commerce application projects and maintenance items; i.e., defining test scope, creating test plans and timelines, assigning QA resources, attending/coordinating project meetings and effectively reporting test results.
*Support the projects, maintenance and production of E-Commerce application activities as it relates to QA, which includes, but is not limited to, coordinating support activities with the business and technical leads, creating test plans, writing both manual and automated test scenarios, performing functional, usability, and regression testing, performance testing, bug tracking and reporting.
*Manage incoming requests for quality assurance services and as appropriate, delegate work to QA junior analysts.
*Manage multiple testing projects and scheduling of testing efforts.
*Create and maintain development plans for each team member, including training, skills assessment.
*Set employee objectives, monitor and evaluate performance and provide feedback and mentoring
*Prepare and conduct employee performance reviews for assigned QA junior analysts

Incidental Functions

*Provide QA support for centralized systems and applications that provide support to the in-store system.
*Prepare and lead presentations as requested.
*Research or prototype new tools and/or technologies that can be used to strengthen our technology platform and QA practices
*Provide training and documentation for supported applications.
*Provide software expertise as a project resource.
*Assist with other projects as may be required to contribute to efficiency and effectiveness of the work.
*Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

*Some travel, up to 5%, may be required.
*Work outside the standard office 7.5 hour work day may be required.

Position Requirements

Formal Education & Certification
*Bachelor's degree or foreign equivalent in related field or equivalent experience.

Knowledge & Experience
*5+ years IT experience.
*Supervisory experience a plus.
*4+ years of experience in Automation Tools and Technologies using Java, Selenium Webdriver, Testing or equivalent testing tools.
*3+ years of API Automation Testing experience.
*4+ years of work experience in the area of Software Quality Assurance.
*3+ years of experience in manual test execution and automated test creation and execution.
*3+ years of experience working with test management tools with HP ALM, and/or JIRA.
*Skilled in developing Automation scripts using Java or any other Programming languages.
*Proficient in testing software manually; including but not limited to experience-based, context, exploratory, and scenario testing.
*Experience applying testing skills: Test plan and test case formulation, report creation, defect tracking, business requirement/system specification analysis.
*Demonstrated knowledge and experience using various testing methodologies.
*Experience with Jenkins, continuous Integration and data driven framework.
*Experience with enterprise Order Management Systems (OMS) and enterprise CMS platforms preferred.
*Exposure to SQL preferred.
*Exposure to version control or continuous integration systems preferred.
*Software revision control preferred.
*Practical knowledge in SQL or Oracle, writing basic queries preferred.

Personal Attributes
*Strong written and oral communications skills.
*Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
*Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
*Ability to work in a team-oriented, collaborative environment.
*Ability to quickly pick up new tools and technologies.
*Willingness and ability to train and teach others.
*Ability to facilitate meetings and follow up with resulting action items.
*Ability to prioritize and execute tasks in a high-pressure environment.
*Strong presentation and interpersonal skills.
*Ability to work effectively in a multi-cultural environment, and to lead and influence cross-organizationally with and without direct authority.
*Ability to effectively move forward on tasks even with ambiguous or changing requirements.

* Candidate must be eligible to work in the country for which they are applying for employment, without now or in the future needing sponsorship for employment work visa and/or permanent residence status.

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status, or any other consideration prohibited by law or contract.  VEVRAA Federal Contractor requesting priority referral of protected veterans.
Primary Location: United States-Ohio-Cleveland
Work Locations: US OH Cleveland Headquarters
101 Prospect Avenue 
 Cleveland 44115

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

Job Summary


Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
42113363
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A