Look formore than answers.
Patients and Physicians rely on our diagnostic testing, information and servicesto help them make better healthcare decisions. These are often seriousdecisions with far-reaching consequences, and require sensitivity, tact and aclear dedication to service. It's about providing clarity and hope.
As a Infrastructure Support Services Specialist II, you will work for the worldleader in the industry, with a career where you will have the opportunity tocollaborate and affect change while expanding your leadership skills andtechnical knowledge. You can make a real impact in a market that is growing anddeveloping.
The InfrastructureSupport Services Specialist II will work on-site based in Cincinnati, OH. Therewill be local travel.
Infrastructure Support Services Specialist II, the role:
The Infrastructure Support Services Specialist II isresponsible for all tactical aspects of delivering Regional Field IT Supportservices for Business Units within a Region, as it relates to supportinglaboratory operations and the digital transformation of the company technologystack. These services include Tier-2 & 3 Field IT support, voicecommunications, data networking, desktop, LIS/BIS equipment, imaging systems,facility systems, security administration, and asset management.
Execute small engineering projects includingimplementation services, effective customer engagement and communication
Collaborate with corporate engineering teams on projectsolutions and problem solving.
Participate in the execution of initiatives that deliveron the digital transformation and adoption of new technologies, such as loTedge, Infrastructure-as-a-Service, cloud application platforms.
Assure the provision of superior technical support tocustomers by seeking regular formal input into projects, ensuring adequatepreparation and communication for all changes.
Desktop Support, LAN/WAN, Server Administration,Imaging Systems, Telecom, Instruments:
Provide support relative to digital technologies i.e. loTedge, Infrastructure-as-a-Service, cloud application platforms.
Troubleshoot technical problems and issues in the Field;perform root cause analysis and report findings to Management.
Perform regular maintenance and backups to all systems inthe business units and manage storage according to the defined data retentionpolicies.
Monitor, troubleshoot and resolve all tickets routed todesignated Service Center Assignment Groups according to the established SLA.
Perform IMAC's all systems as applicable
Perform maintenance, patches and updates to all systemsin a timely manner.
Monitor and track system maintenance and performanceaccording to SOP's
Manage change to the environment via Service Centerchange control.
Maintain up to date knowledge and skills related tochanging technology and services provided by Field IT Support
Provide clear, regularly scheduled Management Reports andMetrics that evaluate systems and performance against SLA's via standardproducts including HP Service Manager and Clarity.
Participate and provide direction for the Regional FieldIT Support function, identifying and communicating short-, medium-, andlong-term goals.
Manage inventory, including acquisition and disposal ofall IT related equipment according to policies.
Assist in coordination of asset disposal for QuestDiagnostics Workstation (QSW) machines and peripherals.
Ensure that the Quest Diagnostics Information TechnologyAsset Management (ITAM) policies are enforced at the Business Unit.
Must maintain knowledge and compliance of all CAP (ITspecific) and other regulatory requirements, assist in maintaining all relevantdocumentation to support various audits; may assist in executing correctiveactions regarding audit findings.
Clean / valid driver's license required
On Call Coverage as needed
May perform other duties as assigned
To qualify,the ideal candidate will have the following skills and experience:
Bachelor's degree or relevant work experience and certifications- CompTIA A+
2+ years of related experience
Skilled knowledge in at least 2 of the IT Disciplines(LAN/WAN, Desktop Support, Telecom, Imaging, LIS/BIS Systems)
Ability to plan, schedule and mentor own work withinshort time horizons
Absorbs technical information when presentedsystematically and applies it effectively
Skilled with Microsoft Office products - Word, Excel,PowerPoint, and Access
Project management experience and knowledge
Problem Management - Strong troubleshooting and problem-solvingskills
Demonstrated proficiency in verbal and writtencommunications skills
Strong commitment to customer and employee satisfaction
Experience working with customers, both internal andexternal
Experience in a Clinical Laboratory environment desired
Join us forcompetitive benefits and development opportunities in a progressive andsupportive environment. Help us improve our service, and the experiences of ourpatients and colleagues. Work with us and together we can be better.
Your Questcareer. Seek it out.
Allrequirements are subject to possible modifications to reasonably accommodateindividuals with disabilities. or Citizenship.
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.