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Operations Communications - Service Manager Job in Cincinnati, Ohio US

Operations Communications - Service Manager

FIS Global - Cincinnati, OH

Posted: 7/3/2020 - Expires: 10/1/2020

Job ID: 218688444



Job Description

Job Description

The Company

We lift economies and communities by advancing the way the world pays, banks and invests. In the time you've taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily.

FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today's fast-changing competitive landscape and help our clients run, grow and achieve more for their business.

We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviors that we value in everything we do.

Join us now to realize your own future growth and success.

The Opportunity

While FIS is a rapidly growing company, keeping a personal face with our clients and partners is an important piece of that sustained growth. Our Service Management teams are tasked with keeping close, positive relationships with our contacts outside the company to ensure their every need is met. By being a friendly and receptive point of contact, our clients can trust they're in the right hands at FIS.

The Service Manager has the important task of overseeing enterprise-level support and service. They know the ins and outs of FIS's catalog of products and services in order to provide informed and accurate support to our best clients and customers. A key player in maintaining long-lasting relationships with our customers, he/she assures FIS's continued growth.

The Day-to-Day

Responsibilities:

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Exercises judgment within defined procedures and practices to determine the appropriate action.
Builds productive internal/external working relationships to come to effective and scalable solutions for clients.

Qualifications:

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Job Summary


Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
40543968_2
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A