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Systems Engineer Job in Canton, Ohio US

Systems Engineer

The CBORD Group, Inc. - Canton, OH

Posted: 7/9/2020 - Expires: 8/8/2020

Job ID: 218809248

Job Description

CBORD and Horizon are the worlds leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.


DREAMteam (how we refer to all of us)


Youre engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. Youre a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. Youre an extension of our talent acquisition team always scouting top talent to join our team.

The System Engineer supports CBORD/Horizon card systems and point of sale implementations.


What Youll be Doing

    • Direct and perform CBORD/Horizon systems installation at client sites

    • Prepare for onsite installations by:

--Reviewing all documentation provided by the System Implementation Coordinators

--Create customer specific site agendas for the installation and staff training, if required.

--Analyze database to customer specific requirements.

    • During the onsite installation

--Complete daily status updates

--Document customer issues with the Implementation Services Coordinator

    • Post- installation

--Write a detailed trip report

--Transition open issues to System Implementation Coordinator

    • Complete special projects, as assigned; project may include maintenance programming database administration, testing, quality assurance, documentation, or installations/upgrades

    • Work closely with supporting CBORD/Horizon teams including support and product management

    • Submit weekly workload metrics in CBORD/Hoirzons time tracking tool


What Youll Bring to the Table


    • Bachelors Degree or related 3 to 5 years of experience desired

    • Experience in Privilege Control Systems and/or POS system installations and/or support a plus

    • Working knowledge of MS SQL, a plus

    • Good writing and communication skills

    • Good people relations and interpersonal skills

    • Good time management, decision-making, and organization skills

    • Good ability to multi-task and change tasks and focus, as needed

    • Good case management skills

    • Intermediate skills in using Microsoft Office Word, Excel, and Outlook

    • Proficient in training others

    • Self-directed with ability to follow process, meet deadlines and quality expectations

    • Strong customer service skills

    • Position requires a high level of thoroughness and accuracy


Who Youll Work With


    • External Customers

    • Internal Customers including Implementation Services Coordinator, Support, Product Management, and Development


Whats Good to Know


    • Home office environment when not traveling

    • Able to lift 50 pounds without assistance

    • Majority of time spent at customer sites; need to withstand long hours standing and walking; working in tight spaces; need to climb ladders; work can be in attics, roofs, basements, and crawl spaces

    • There can be up to 20 days/month business travel during the CBORD/Horizon busy season with associated physical demands


Why be a part of the DREAMteam: DREAMperks


Stay Healthy

    • Eligible team members have access to a robust health insurance plan on their first day of employment

    • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year

    • Access to an Employee Assistance Program


Enjoy Time-Off

Eligible team members are granted with the following paid time off annually:

    • Vacation: 15 vacation days; pro-rated during the first year

    • Holidays: 10 paid holidays each year

    • Sick Time: 5 sick days; pro-rated during the first year

    • Personal days: 3 personal days; pro-rated during the first year


Plan for the Future

    • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance

    • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D

    • Access to FSA Plans & Commuter Benefit Plans

    • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay

    • Access to the Roper Employee Stock Purchase Plan

    • Paid Parental Leave Program


Make an Impact

    • DREAMcares (The Companys outreach initiative to support our extended community)

    • Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 6
Graphic Literacy: 6
Workplace Documentation: 5