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Field Service Technician II Job in Cleveland, Ohio US

Field Service Technician II

SICK INC - Cleveland, OH

Posted: 7/21/2020 - Expires: 10/19/2020

Job ID: 219054281

Job Description

This is a remote opportunity ideally located near a major airport.


SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.


This position has primary responsibility for the install and support of SICK products throughout North America.


Provide amazing customer service by effectively managing customer expectations.
Introduce, implement, and support various LifeTime Service programs.
Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
Make electrical connections of SICK equipment.
Configure SICK products utilizing laptop and configuration software.
Provide onsite commissioning of installed equipment following established criteria.
Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.
Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
Create equipment configuration files and make changes with limited guidance.
Act as a site lead for small projects being responsible for the entire project to completion.  Duties include but are not limited to determining onsite schedule, assigning appropriate resources to tasks, reporting any onsite issues to SICK management, providing daily status reports.
Provide outstanding technical support during normal business hours when working from office or home location.
Provide accurate and timely service reports, time cards, and travel expenses.
Attend required training sessions as assigned.
Carry out other duties and responsibilities as may be assigned or required.


Education and Experience:

Two-year college degree or equivalent work experience required; Four-year college degree is preferred.
2–5 years of prior field service experience within the logistics automation, factory automation, or similar industry preferred.

Other Qualifications:

This is a travel position and will require domestic and international travel upwards of 85% of time.
Strong communication, organizational and interpersonal skills.
Able and willing to work alternative schedules including weekend, and on-call hours as needed.
Legally permitted to work in the United States.
Able to work in a general office environment.


Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the “Apply Online” button. Visit us at .


Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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