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Returns Agent OMJ Medina County Job in Wadsworth, Ohio US

Returns Agent OMJ Medina County

OhioMeansJobs | Medina County - Wadsworth, OH

Posted: 7/23/2020 - Expires: 10/21/2020

Job ID: 219094861

Job Description

OhioMeansJobs | Medina County, OMJMC, is recruiting on behalf of a local employer.


Returns Agent:

A worldwide leader in the automotive parts and aftermarket accessories industry is looking for a motivated candidate to join our Returns Team. Company success is driven by a group of automotive passionate team members who have the tenacity for results and an unrelenting determination to succeed. We offer a unique blend of family-owned values in an upbeat and technologically savvy environment.

The Returns Department facilitates a positive customer experience by processing customer returns within a 24-hour window. Our ideal candidate is a team player with strong communication skills, a motivated problem solver, and a process challenger. If you possess those characteristics, we can teach you the rest!

This is a full – time opportunity reporting to the Returns Supervisor.

Essential Duties & Responsibilities:

  • Process Inbound Customer Returns in Timely and Efficient Manner
  • Visually Inspect Returned Product for Wear/Tear/Installation Damage
  • Rework Returned Items with Damaged Packaging for Resale
  • Work with Customer Service on Problem Resolution
  • Follow Systems and Procedures Outlined by Returns Supervisor
  • Daily Department Clean-Up and Organization



  • Willingness to be flexible and a team player
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Highly motivated self-starter/quick learner
  • Demonstrate a positive and upbeat attitude
  • Ability to lift up to 60 lbs carrying/walking/standing
  • Ability to stand and work for an 8-hour shift

What Success Looks Like:

  • Meeting and exceeding customer expectations by processing returns within 24 hours.
  • Honest and transparent communication creating win-win partnerships between our customers, associates, and vendors.
  • Collaboration with other departments to identify and resolve issues in a timely manner.
  • Demonstrate the ability to problem-solve and take active measures towards resolution independently, while collaborating with other team members, departments and vendors when appropriate.
  • Display the ability to take and receive constructive feedback as a means of professional development.

Contact Information


Job Summary

Employment Type:
Full Time
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
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