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Telecommunicator / Dispatcher - OMJST Job in Canton, Ohio US

Telecommunicator / Dispatcher - OMJST

City of Canton - Canton, OH

Posted: 7/29/2020 - Expires: 8/29/2020

Job ID: 219189800

Job Description

Job Title: Telecommunicator / Dispatcher - OMJST

Worksite Location: Canton, OH 44702

Number of Openings: 3

How to Apply:

APPLY DIRECT to City of Canton using the following information:

Apply online at:

NOTE: The deadline for applying is Friday, August 28, 2020, at 11:59 p.m. Eastern time.

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: The City of Canton Civil Service Department is seeking Telecommunicators/Communication Center Dispatchers who wish to make a positive impact within the community they serve.  Civil Service Safety Forces Recruitment desires dispatchers who will be community oriented.  All are encouraged to apply.

The City of Canton offers excellent benefits including healthcare, vision, dental and City contribution to your pension. 

A successful Telecommunicator is one that mirrors the community which it serves.  Please help the City achieve this goal by allowing them to reflect Canton in the best way possible.  The pathway to becoming part of our Safety Forces family starts here.

Steps to apply:
1.  Fill out application on  Upload a copy of your driver's license and any other supporting documentation.

2. The Civil Service Staff will review your application.  If you meet the minimum requirements, your name will be referred to National Testing Network and you will be invited to take the Telecommunicator exam.

3. You will be required to fill out the Personal History Questionnaire on the National Testing Network website.

Communication Center Information:  The Communications Center has approximately 20 dispatchers personnel, some full time and some part time positions.  It is a 24-hour dispatch center that requires a full staff to operate.  At times a dispatcher may be required to work overtime to complete our mission.  Dispatchers are active in many facets of dispatching for city services, coordinating with the Real-Time Crime Center, dispatching safety forces and deescalating situations while being progressive in seeking the latest in technology and training to complete our mission of serving the Hall of Fame City.  Our Safety Forces family has the opportunities of a large city with that hometown feel.  Our dispatchers love what they do.  You could too.

City Information:  Canton, with an estimated population of 71,000, is a city in and the county seat of Stark County, Ohio.  It is located approximately 60 miles south of Cleveland and 20 miles south of Akron in Northeast Ohio.
Canton is chiefly notable for being the home of the Pro Football Hall of Fame and the birthplace of the National Football League.  25th President William McKinley conducted the famed front porch campaign, which won him the presidency of the United States in the 1896 election from his home in Canton.

Canton is currently experiencing an urban renaissance, anchored by its growing and thriving arts district centrally located in the downtown area  Several historic buildings have been rehabilitated and converted into upscale lofts, attracting thousands of new downtown residents into the City.

Job Definition:  Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.
Representative Duties:  (The following are intended to illustrate typical duties, they are not meant to be all inclusive or restrictive) Receives telephone calls from the public concerning emergency and non-emergency situations.  Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required.  Maintains records, logs, forms and other materials.  Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral.  Maintains working area, radio and telephone equipment as required.  Assists in training new employees.  Performs all necessary related duties as required, or directed.

Distinguishing Features:  The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.

Working Relationships:  Relationships are typical with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.

Working Conditions:  Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, with little chance for breaks.

Required Knowledge, Skills, Abilities, and Characteristics:  Some knowledge of operation and services normally provided by police, fire, water and street departments.  Basic knowledge of the community, including location of streets and highways, important structures such as schools, hospitals and other major facilities.  Working knowledge of office equipment and procedures.  Working knowledge of business English, spelling, and punctuation.  Skill in writing clearly, accurately, concisely, and with appropriate English grammar.  Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer print-outs, and public safety reports.  Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications.  Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds.  Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action.  Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states.  Skill in the use of a typewriter at a minimum of 35 words per minute, to transcribe hand-written copy and/or simultaneous oral communications.  Basic map reading skills.  The ability to deal tactfully and courteously with the public, agencies, and other employees.  The ability to understand and follow oral and written instructions.  The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions.  The ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner.  The ability to gain knowledge of various communication and emergency response procedures.  The ability to react immediately and precisely to sudden stimuli.  The ability to perform duties under stress with speed and accuracy.  The ability to sit continuously for long periods in smoke-free environment with no exterior windows and minimal breaks.  Health free from disabling physical or mental defects that would affect the ability to efficiently handle assigned duties.  Clear, pleasing voice.  Excellent hearing.  Mental alertness.  Willingness to accept work assignments on day, night, or all-night shifts, weekends, and holidays.  Be temperamentally suited to the position, be able to remain alert during periods of inactivity as well as during routines and times of overload.

Special Requirements:   Because of the nature of the job, an employee must be able to be reached by telephone.  Employment is subject to a background investigation which is conducted by the Police Department.  Applicants must not have a record of criminal convictions which would compromise their ability to be granted access to police records information.  Hearing test will be required.

Details: Full time. 1st, 2nd, 3rd Shifts. 40 hours/week (plus mandatory overtime). Sunday through Saturday. $19.14 to $25.71/hour.

Qualifications: High School Diploma / GED. Must be at least 21 years of age.

Driver’s License Requirement(s): Must Have Valid Driver’s License.

Available Benefits: Health Insurance, Dental Insurance, Vacation, Paid Holidays, Sick Leave, Educational Assistance, Retirement Plan Other Than 401(k).

Pre-Employment Testing: Criminal Background Check, Drug Testing, Employment Test (National Testing Network), Physical Examination, Reference Check.

OMJ Staff Contact: RC2

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
$19.14 - $25.71 /hour
Licenses / Certifications:
Valid driver's license
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4
Workplace Documentation: 3