Client Services Leader
US-OH-Columbus | US-IL-Chicago | US-MO-St. Louis
# of Openings
At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.
We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.
Perficient is currently looking for a Client Services Leader. This position can be located in Chicago, IL, St. Louis, MO, or Columbus, OH. The Client Services role is a senior position responsible for providing strategic leadership on one of our largest accounts with over $25 million in annual revenue. This is a very collaborative role working across many Perficient practices and customer locations/business units to ensure that we are providing value to our customers, building relationships and delivering high quality of services.
Responsible for the strategy, vision, continued revenue growth, and margins in a named account
Establish and maintain account strategic plan
Provide account leadership overseeing delivery of all professional services
Leverage the full Perficient portfolio of services to provide valuable services to our clients and drive account growth
Identify new opportunities and partner with Perficient practice leadership and sales team members to design, craft and present new offerings
Ensure satisfied customers through excellence in delivery
Foster long-term client partnerships
Negotiating large contracts with procurement and vendor management team
Experience managing the proposal process and pursuit teams in a consultative, solution-based sales model
Experience in a delivery leadership capacity managing large programs and multi-site delivery
Experience leading large distributed account teams (total account size of 100+)
Accomplishments in growing account teams and revenue (either directly or paired with a seller)
Skill in establishing and executing account plans
Experience (presales support or direct sales) selling professional services and managed services
Knowledge of software development methodologies, with particular emphasis on Agile
Some level of experience in relevant previous roles, such as Account Executive, Director, Solution Architect, Program Manager
Superior problem solving, organizational, decision-making, communication and relationship-building skills
Strong client relationship management skills
Experience with financial management (revenue forecasting, etc.)
Ability to travel 50-75% (post-COVID)
Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.
More About Perficient
Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.
Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.
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Perficient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law.