Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, and the results they deliver every day for our customers and the community.
In this role you will:
Accurately manage contract records within GFC software, eAutomate, to include:
Contract types including software, service, rentals, leases, incoming dealer, IT Services, vendor accounts, and managed print solutions.
Creation of new contracts which includes but is not limited to data entry of equipment, selection of proper bill codes, entry of beginning meters, creation of meter groups (black/white and color), entry of base rate(s) and overage rate(s), selection of correct distribution codes, addition of IL use tax where appropriate, and completion of custom property fields when needed.
Manage updates to bill codes to ensure accurate billing of service/supply requests
Enter additional equipment to the contract
Update location of equipment under contract
Process contract revisions requested such as use of a consistent billing date for multiple service contracts or fee changes based upon usage
Complete cancellation requests and credit memos
Maintenance of meter read contacts for equipment under contract
Ensure accurate invoicing of service contracts
Regular monitoring of select service contracts for example, to ensure minimum click requirements are met.
Communicate terms and conditions of GFC service contracts to customers including explanation of renewal process, rental terms, cancellation clauses and return policy
Review and examine all service cancellation requests. Obtain necessary documentation from the customer and/or Leasing department and assign a termination date along with reason for cancellation consistent with contract terms
Responsible for the collection of accurate equipment meter readings via email, Data Collection Agents (DCAs) (such as FM Audit and ImageCare Remote), and calls with customer contacts to ensure the issuance of accurate invoices. Work with GFC Service team and customer IT contacts to maintain equipment connectivity with DCAs. Work the daily exception report from FM Audit which lists equipment for which a meter read was not received. Work with third party dealers to obtain accurate meter readings
For select service contracts at renewal date, run and review low profitability report, inform customers of escalator impact and request new PO number from customer
In a timely manner, review third party service provider invoices to ensure consistent with contract terms, input into National Account System (NAS) and approve for payment
You should have:
High school diploma or equivalent
Must be comfortable in an ever-changing, fast paced environment
Proficient with Microsoft Office applications, including Word, Excel, and Outlook
Ability to type 35-40 wpm
Excellent data entry skills
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program, Bonus Program, Paid Training and many more!
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.