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Pharmacy Call Center Manager Job in Grove City, Ohio US

Pharmacy Call Center Manager

Change Healthcare Solutions, LLC - Grove City, OH

Posted: 9/17/2020 - Expires: 12/16/2020

Job ID: 220246771

Job Description

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Pharmacy Call Center Manager

Overview of Position

The Pharmacy Call Center Manager is responsible for all administrative oversight of the day to day call center operations including: management of all Call Center operations; all required Call Center reporting and all required Call Center Quality Assurance (QA) functions. The Call Center Manager oversees call center and help desk staff and develops call center and help desk operational policies and procedures.

What will be my duties and responsibilities in this job?

Responsible for taking calls and responding to calls from physicians, physician representatives, pharmacists, pharmacy technicians, and members
Responsible for maintaining accounts, processing data files for various vendors, generating reports, and provider-relations management
Responsible for supervising help desk technicians and the entire customer service process for the KY Department of Medicaid Services (DMS) single pharmacy benefit (SPBM) account
Responsible for maintaining adequate staff coverage
The documentation for training, business rules, and account parameters must be kept up to date and staff adequately trained on it at all times

What are the requirements needed for this position?

Must be a Certified Pharmacy Technician
3+ years of experience with Medicaid or private sector health care payer in a call center environment
2+ years of experience in a supervisory position
2+ years of experience in a pharmacy environment
Extensive knowledge of Medicaid claims processing and pharmacy practices

What other skills/experience would be helpful to have?

BS degree in related field preferred

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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