Our Content Services Team at EmersonCommercial and Residential Solutions in Sidney, OH is looking for an IT Systems Analyst to help us grow and expand. You will meet with our current user-base to help identify current content management challenges and help determine solutions to best meet their needs. You will provide a wide-array of services, both to internal and external customers, including:
Designing, programming, testing, implementing & maintaining a broad range of Content Services solutions
Attending meetings with other IT analysts to gather & analyze requirements for new solutions or modifications to existing solutions
Conducting end-user training upon completion of software
Supporting our existing infrastructure and application, as well as assisting in various upgrades or maintenance activities.
AS AN IT SYSTEMS ANALYST, YOU WILL:
Triage & address user issues in a timely manner (Level 1 Support)
Maintain incidents / requests in our ServiceNow tracking system
Learning to design, program, test, implement & maintain a broad range of Content Services solutions
Attend meetings with other IT analysts to gather requirements for new solutions or modifications to existing solutions
Conduct end-user training upon completion of software
Be available for occasional weekend & after hours on call support for critical Sev 1 issues & scheduled activities
WHO YOU ARE:
You are always looking for ways to assist and improve how business is done. You work efficiently and professionally with co-workers and customers alike. You're not afraid to be put in uncomfortable situations requiring a solution. You can take a complex problem and be able to communicate the details in a language users can understand.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity