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Patient Concierge Services Lead Job in Cincinnati, Ohio US
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Job Summary

Company
Medpace, Inc.
Location
Cincinnati, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
43333186

Patient Concierge Services Lead

About the Job

Patient Concierge Services Lead



Job Locations

United States-OH-Cincinnati






Category


Clinical Operations



Overview





Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing approximately 3,500 people across almost 40 countries.



Job Summary





The Patient Services Lead will join a team working to establish and cultivate this new department and global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be responsible for managing the needs for patients and their caregivers for multiple clinical studies, all while offering a premier level of customized care and service. This position will also have a hand in coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements. 



Responsibilities





Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaising with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication;
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance.



Qualifications





Bachelor’s degree
Minimum 5 years’ experience in a patient-facing role
Prior experience of working within a clinical research/healthcare setting
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Spanish speaking is a bonus, however not essential
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point).
Determined and enthusiastic to embrace an opportunity within a new service
Team-player with a positive attitude and genuine love to support patients



Why Medpace?





When you join Medpace, you become part of a team dedicated to supporting the development of ground-breaking drugs and devices. Our employees provide hope for those living with debilitating diseases. We invite you to be a part of something that is impacting millions of people around the globe while enjoying a competitive total compensation and benefits package and internal growth opportunities.

Awards:

Medpace historically named a Top Cincinnati Workplace by the Cincinnati Enquirer
Medpace ranks amongst top CROs for site ratings across all 10 important attributes including CRA training, preparation & organization, accessibility of staff, open communication, and ensuring timely drug availability
Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next:

A member of our recruitment team will review your qualifications and, if interested, you will be contacted for an interview.

*WARNING: Please beware of phishing scams that offer opportunities with Medpace in exchange for sending money.  These scammers pose as legitimate employees from actual companies.  Please be advised that a Medpace employee will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application and go through some sort of interview process.

EO/AA Employer M/F/Disability/Vets
 

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