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Sr. Technical Service Specialist Job in Berea, Ohio US

Sr. Technical Service Specialist

Avient Corporation - Berea, OH

Posted: 9/24/2020 - Expires: 12/23/2020

Job ID: 220429217

Job Description

Avient Corporation (formerly PolyOne Corporation), with 2019 revenues of $4 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

 Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials that require less plastic
 Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation
 Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

Avient employs approximately 9,100 associates and is certified ACC Responsible Care and a founding member of the Alliance to End Plastic Waste.  For more information, visit


At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE and Pride to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world.  In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance. #LI-KF1

Job Summary

This role is responsible for relationship maintenance of key Avient customers in the Building and Construction market.  Works closely with the Avient sales team and customers to identify unmet needs and develops liquid colorant and/or chemical foaming products to serve as solutions.  Optimizes customer processes and conditions while providing education to customers on how to run Avient liquid colorants and chemical foaming additives.  Troubleshoots issues raised by customers.  Accountable for resolution of complaints raised by assigned key customers.  Responsible for developing a new application or product launch testing plans, data analysis, and communication of results.  Requires five plus years direct, relevant work experience with the ability to operate independently.

Essential Functions

 Actively participates in the development of liquid colorant and chemical foaming products, new applications, product launch testing plans, data analysis, and communication of results.

 Works closely with customers to optimize performance of Avient formulations and processing of the resulting PVC compound on the customers manufacturing equipment.

 Works closely with the Avient sales and marketing teams to defend position at assigned key customers in the Building and Construction segment.  Supports commercial growth efforts at identified target accounts based on the business growth strategy.

 Manages filing, maintenance and support of regulatory certifications (e.g. NSF) for customer and/or Avient products.

 Works with new and established customers to identify technical specifications.  Develops or modifies liquid colorant and/or chemical foaming formulations to meet customer specifications. 

 Works closely with the Operations team to ensure successful product scale-up in Avient's manufacturing facility. 

 Works closely with the Technical Service team to ensure successful product implementation in the customer process.  Active participant in optimizing customer process and/or Avient dosing equipment to ensure technical success.

 Documents and prepares product specifications incorporating Avient products and services into customer applications.

 Develops testing for customer specific production needs.

 Manages successful resolution of customer complaints/issues.

Other duties as assigned

Education and Experience

 Bachelor's degree in Chemistry, Polymer Science or Chemical Engineering (preferred but not required)

 5+ years experience in PVC formulation, compounding and extrusion

 Knowledge of pigments for use in PVC applications is desirable

 Demonstrated ability to perform root cause analysis and think outside the box

 5 years combined formulating or process engineering experience

 Strong Analytical, technical and strategic thinking skills

 Effective communication skills

 Project management experience

 Proficient understanding of Microsoft office

 Ability to travel up to 50% domestically on company business

Additional Consideration Given For

 Master's degree in science
 Experience in color concentrate formulation (solid or liquid)
 Formulation of chemical foaming additives for use in thermoplastic extrusion or injection molding applications


PolyOne is an equal employment opportunity/affirmative action employer and provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. PolyOne will use E-Verify to ensure employment eligibility of newly hired employees where required.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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