IT Training & Communications Analyst
US-VA-Smithfield | US-OH-Sharonville | US-OH-Cincinnati
Corporate - Day Shift
Are you an Information Technology professional looking for a fast-paced, challenging and transformational environment? Smithfield Foods, one of the country's top consumer packaged goods companies, is looking for you! Our Information Technology and Transformation (IT&T) team is searching for focused and driven professionals who are excited about communicating new ideas and delivering first-class technical solutions to meet the demands of a growing business. We foster a culture that values each individual's creativity, our environment and the communities in which we live.
The IT Training and Communications Analyst will be responsible for business process content development, delivering end-user training, and assessing post-training utilization. In addition, this position will manage the uPerform simulation application. By leveraging your experience, business process knowledge, leadership skills, positive attitude as well as your understanding and cross-functional relationships you will help deliver process and technology within a global environment.
Effectively engage business subject matter experts (SME), stakeholders, technology partners, and external vendors.
Communicate business needs, update the leadership team with progress on open requests and work with management team to coordinate any planner resource needs for design, testing and implementation support.
Lead the work effort to ensure your business partner is prepared for any system changes by providing training, standard operating procedures (SOPs), establishment of super user forum and consistent communication of progress and identification of any gaps.
Interact with external and internal business partners to define business requirements associated with system utilization and enhancements.
Create training content for specific business area using standard templates.
Develop and edit uPerform simulations.
Follow established company approved user security protocols.
Work with application owners to build and maintain training environments.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Bachelor's Degree from a regionally accredited four-year college or university in Instructional Design in Information Technology Systems or related field, and 2+ years of relevant experience; or equivalent combination of education and experience, required.
5+ years of experience in progressive IT roles, preferred.
Minimum 2+ years experience in process content development and/or delivering end-user training, required.
Knowledge of ERP and various application system, preferred.
Change Management or Prosci certification, preferred.
Effective communication skills with ability to translate business needs into effective processes.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
Experience creating digital video and end user materials (Articulate, Captivate).
Demonstrated high learning agility and strong analytical skills.
Experience with project management.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable, and team oriented while building strong working relationships and a positive work environment.
Ability to travel to plants or regional offices.
Smithfield, is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans status or status as a disabled individual or any other protected group status or non-job related characteristic as directed by law.
Careers and Benefits
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Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.