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Service Supervisor - Cincinnati, OH Job in Cincinnati, Ohio US

Service Supervisor - Cincinnati, OH

Telsa Motors, Inc - Cincinnati, OH

Posted: 10/1/2020 - Expires: 12/30/2020

Job ID: 220706824

Job Description

Service Shop Supervisor Job

Service Shop Supervisors are the leaders of our service shop floor teams. In
this role, you will be responsible for leading an engaged team of technicians
while delivering an impeccable service experience through driving excellent
results and delivering operational efficiency in our service centers. 

Expectations and Responsibilities:

 Provide effective supervision and coaching to assigned technical employees
     to achieve the required quality and service output goals. Maintain
     appropriate shop records and inventories.  Manage the smooth flow of
     work through the service center.

 Serve as the process leader for shop activities, ensuring work
     standards are defined and systemically improved with input from service
     technicians and the rest of the service center team

 Lead, coach and develop a highly engaged team of technicians

 Partner with Service Manager and other key stakeholders to establish
     targets for quality, speed and cost in line with customer and business

 Ensure that work standards and available engineering procedures are
     current, accurate and that all work is done in compliance to ensure
     maximum quality.

 Monitor to ensure that all employees comply with safety regulations
     and the service center's safety program.

 Work with employees to resolve technical and personnel problems.
     Schedule employees to effectively meet service needs and to ensure
     vacation and other time off consistent with company policies.

 Responsible for selecting team members and ensuring they receive the
     required training.  Conduct
     regularly scheduled one on one developmental meetings with team members to
     facilitate their professional development.
     Monitor training needs/requirements of the team and individuals and
     coordinate training as required in partnership with training team

 Provide effective daily communication in order to keep all team
     members working toward the same goals.  Communicate to employees all
     issues that affect the service center and overall service organization.

 Partner with Service Manager to scale and grow the service production
     team in support of company targets

 Perform other duties as assigned by the Service Manager.

General Requirements:

Associates or B.S. degree or
equivalent preferred.
Prior leadership experience in a
service-focused industry preferred. Automotive expertise not required.

 Ability to meet deadlines and be accountable for quality / quantity.

 Able to manage multiple tasks with competing priorities, establish and
     achieve goals.

 Ability to lead group root cause problem solving activities and
     rapidly develop countermeasures

 Able to effectively interact with customers as required

 Excellent interpersonal and communication skills.

 One to three years of industrial supervisory or similar
     leadership experience preferred.

 Able to work a flexible schedule, including weekday and weekend

 Good computer skills, experience with Microsoft Office a must.


                Tesla participates in the



Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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