Service Shop Supervisor Job
Service Shop Supervisors are the leaders of our service shop floor teams. In
this role, you will be responsible for leading an engaged team of technicians
while delivering an impeccable service experience through driving excellent
results and delivering operational efficiency in our service centers.
Expectations and Responsibilities:
Provide effective supervision and coaching to assigned technical employees
to achieve the required quality and service output goals. Maintain
appropriate shop records and inventories. Manage the smooth flow of
work through the service center.
Serve as the process leader for shop activities, ensuring work
standards are defined and systemically improved with input from service
technicians and the rest of the service center team
Lead, coach and develop a highly engaged team of technicians
Partner with Service Manager and other key stakeholders to establish
targets for quality, speed and cost in line with customer and business
Ensure that work standards and available engineering procedures are
current, accurate and that all work is done in compliance to ensure
Monitor to ensure that all employees comply with safety regulations
and the service center's safety program.
Work with employees to resolve technical and personnel problems.
Schedule employees to effectively meet service needs and to ensure
vacation and other time off consistent with company policies.
Responsible for selecting team members and ensuring they receive the
required training. Conduct
regularly scheduled one on one developmental meetings with team members to
facilitate their professional development.
Monitor training needs/requirements of the team and individuals and
coordinate training as required in partnership with training team
Provide effective daily communication in order to keep all team
members working toward the same goals. Communicate to employees all
issues that affect the service center and overall service organization.
Partner with Service Manager to scale and grow the service production
team in support of company targets
Perform other duties as assigned by the Service Manager.
Associates or B.S. degree or
Prior leadership experience in a
service-focused industry preferred. Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, establish and
Ability to lead group root cause problem solving activities and
rapidly develop countermeasures
Able to effectively interact with customers as required
Excellent interpersonal and communication skills.
One to three years of industrial supervisory or similar
leadership experience preferred.
Able to work a flexible schedule, including weekday and weekend
Good computer skills, experience with Microsoft Office a must.
Tesla participates in the
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.