Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Customer Success Specialist
Overview of Position
As a Customer Success Specialist, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Change Healthcare to show benefits of and opportunities presented by clinical decision support. We're looking for a driven team member who is interested in using their customer relationship, organization, and technical skills to help us achieve our goal of being a trusted and valued partner for our customers.
What will be my duties and responsibilities in this job?
Establish and maintain strong relationships with assigned customers
Communicate on a regular basis with the customer to ensure optimization plans and objectives are on track and met.
Advocate for the customer with product and technical teams, including identification of client needs and supporting solutions, including co-creation of new solutions, where necessary
Works cross-functionally within all functional areas of the organization to ensure deliverables are met and to promote client customer satisfaction
Delivers strategically relevant analytics to show customer value of CDS product
What are the requirements needed for this position?
At least one year of experience working in Healthcare IT or customer implementation & support of healthcare services
Proficient in Microsoft Office products, especially Excel
What other skills/experience would be helpful to have?
Bachelor's degree is preferred
Strong written and verbal communication skills
Ability to problem-solve and use your reasoning ability develop solutions
Strong customer service skills
What are the working conditions and physical requirements of this job?
General office demands
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.