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911 Dispatcher Job in Lima, Ohio US

911 Dispatcher

Allen County Sheriff's Office - Lima, OH

Posted: 10/9/2020 - Expires: 11/8/2020

Job ID: 220981813

Job Description

DIVISION: Communications

PAY GRADE: Steps A through D





  • Must be a high school graduate or GED equivalency
  • Must obtain and maintain required certifications to perform duties
  • Must have a valid Ohio Driver’s License




The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. All other duties that may be assigned by the Sheriff.

  • Receives emergency calls
  • Asks caller to describe the nature of the emergency and asks follow up questions as necessary
  • Takes down location and personal information of the caller
  • Dispatches available emergency units to the proper location
  • Keeps callers on the line when necessary
  • Advises callers on proper course of actions, calms down and documents their condition until emergency units arrive
  • Maintains logs of all calls and dispatched units
  • Enters call information and records into database
  • Prioritizes simultaneous emergency scenarios
  • Stays up to date on location and activity of emergency units
  • Receives non-emergency calls and handles accordingly
  • Testifies in court when called to do so
  • Reports any fraudulent or prank emergency calls to supervisor or OIC
  • Required to obtain and maintain CPR/First Aid certification
  • Emergency Medical Dispatch certification and LEADS certification as a condition of employment





  • An essential element of this position is that the employee has regular and predictable attendance and can effectively work with other employees to meet the needs of the community and the Sheriff’s Office. Employees are also expected to lead by example and demonstrate the highest level of ethics.

Required Knowledge, Skills and Abilities:

  • Demonstrates knowledge of Sheriff’s Office codes and law enforcement terminology
  • Possesses knowledge of the function and types of Sheriff’s Office radio frequencies
  • Exhibits ability to remain calm in a crisis
  • Demonstrates excellent listening skills
  • Communicates clearly and effectively
  • Pays close attention to detail
  • Is capable of using radio dispatch system
  • Always possesses ability to remain alert
  • Demonstrates ability to work quickly and efficiently
  • Possesses strong problem-solving skills
  • Exhibits strong organizational skills
  • Can determine which emergency situations require the most immediate attention
  • Demonstrates the ability to multitask efficiently
  • Possesses mental and emotional strength necessary to deal with stressful situations for a long period of time
  • Is capable of articulating instructions clearly in writing and speech
  • Requires the ability to communicate with the Sheriff, Chief Deputy, Lieutenants, Sergeants, co-workers, fire and rescue personnel and other law enforcement personnel



Work Environment:

  • Working hours will be spent in dispatch office, receiving and directing calls
  • Most of the time will be spent sitting at a computer and/or radio dispatch unit
  • Environment can be highly stressful and fast-paced



All applicants must complete the Personnel Application that can be found by visiting


Please Contact Tessa Laing at if you have questions regarding the application. 


Removal can be with or without fault of the jobholder or the agency. Economic conditions that cause reductions in work force, the member’s inability to attend work regularly, chronic illness, and a failure to perform competently on any of the critical tasks of the position or a consistent failure to perform competently on regular tasks are among major reasons for job removal without fault. Failure to support the agency type mission, uphold the oath of office, behave in a manner that supports our professional Code of Ethics, continually comply with preconditions for original employment, or to display due regard for the civil liberties of any persons will lead to removal with or without fault. In addition, accruing typical amounts of dysfunctional work time or requiring typical amounts of supervisory counseling or remedial training will lead to removal with or without fault.

Contact Information

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4
Workplace Documentation: 3