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CALL CENTER TRAINING COORDINATOR Job in Norwood, Ohio US
Monster
 
 
 
 

Job Summary

Company
Trihealth Inc
Location
Norwood, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Job Reference Code
43629825

CALL CENTER TRAINING COORDINATOR

About the Job

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

CALL CENTER TRAINING COORDINATOR: The Training Coordinator works with new and existing agents and their respective supervisors to ensure agents have the knowledge and ability to competently execute various inbound and outbound requests for physician/clinic appointments. The Training Coordinator will participate in the development of program specific content relevant to the types of inbound and outbound programs as directed by management. Deliver instructional presentations in a classroom environment to ensure agent comprehension for specific training curriculums. Leads new agent hire classes and remedial classroom style training in, departmental operating procedures, program specific scripts, talking points, FAQs, basic agent level telephony, etc. Delivers agent level customer service, AIDET, telephone etiquette training to all new agents and on a remedial basis as prescribed by management to existing employees. Demonstrates a strong professional presence during new project kick-offs and start-ups. Provides an organized environment bringing together the required teams for collaboration on any new agent, remedial, or ad hoc training improvements such as, medical terminology, emergency call scenarios, VIP call protocols, etc. Develops tools such as, agent testing, to determine comprehension of training curriculum.

MINIMUM REQUIREMENTS:

EDUCATION: Bachelor's Degree in a related field

EXPERIENCE: 2-3 years Professional Other Training and development 2-3 years Customer Service Call Center

SPECIALIZED KNOWLEDGE: Intermediate knowledge of instructional needs assessment, design, and evaluation and demonstrated understanding of learning, instructing, and instructional planning.

Job Title:  CALL CENTER TRAINING COORDINATOR

Department Name:  TPP CCC SCHEDULING

Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  No

On-Call Commitment:  No

TriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.
 

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